- Regenerate twenty-front metadata GraphQL types for nullable modelId
- Regenerate twenty-sdk metadata client schema
- Remove "when modelId is missing" test case (modelId is now optional)
Made-with: Cursor
The migration `MigrateModelIdsToCompositeFormat` was setting agent.modelId
to NULL but the column had a NOT NULL constraint. Make the column nullable
so agents fall back to workspace defaults when modelId is null.
Also regenerate yarn.lock to remove stale @ai-sdk/groq entries that caused
the immutable install to fail in CI.
Made-with: Cursor
- Renamed FieldConfiguration's layout field to fieldDisplayMode as it
caused issues with the layout field of BarChartConfiguration
- Create relation Field widgets for standard objects
---------
Co-authored-by: Charles Bochet <charles@twenty.com>
## Automated fix for [bug 6848](https://sonarly.com/issue/6848?type=bug)
**Severity:** `critical`
### Summary
WorkflowEditActionCodeFields.tsx calls Object.entries(functionInput)
without a null guard on line 40, crashing when
action.settings.input.logicFunctionInput is undefined. This happens
because workflow version step data in the database may contain the old
field name serverlessFunctionInput (from before the rename in commit
da6f1bbef3), and no data migration was created to update JSON keys
inside the steps JSONB column.
### User Impact
Users viewing or editing a workflow version containing a CODE step that
was created before the serverlessFunction-to-logicFunction rename see a
crash. The page fails to render the workflow step detail panel,
preventing them from viewing or modifying their workflow.
### Root Cause
Proximate cause: Object.entries(functionInput) on line 40 of
WorkflowEditActionCodeFields.tsx throws TypeError because functionInput
is undefined. The stack trace confirms this: the crash occurs during
React rendering (through scheduler -> react-dom render pipeline ->
WorkflowEditActionCodeFields:40:15 -> Object.entries).
1. Why did Object.entries throw? Because the functionInput prop is
undefined. It is initialized from
action.settings.input.logicFunctionInput via useState on line 142 of
WorkflowEditActionCode.tsx, with no fallback value.
2. Why is action.settings.input.logicFunctionInput undefined? Because
the workflow version step data stored in the database JSONB steps column
contains the OLD field name serverlessFunctionInput instead of
logicFunctionInput. When the frontend accesses logicFunctionInput on the
deserialized JSON object, it returns undefined.
3. Why does the database still have the old field name? Because commit
da6f1bbef3 (Rename serverlessFunction to logicFunction, Jan 28 2026)
renamed the Zod schema field from serverlessFunctionInput to
logicFunctionInput, and the database migration
1769556947746-renameServerless.ts only renames SQL tables and columns
(serverlessFunction table to logicFunction, etc.) but does NOT update
the JSON keys inside the steps JSONB column of the workflowVersion
table.
4. Why was no JSON data migration created? The rename was a large-scale
refactoring across the entire codebase. The steps column stores workflow
action data as opaque JSON, and the migration only addressed relational
schema changes (table/column renames) without updating the embedded JSON
document structure. There is no upgrade command in 1-17, 1-18, or 1-19
directories that transforms the JSON keys from serverlessFunctionInput
to logicFunctionInput.
5. Why did the component not handle this gracefully? The
WorkflowEditActionCodeFields component has no null guard on the
functionInput prop before calling Object.entries. Notably, the analogous
WorkflowEditActionLogicFunction component DOES have a null guard on line
52 (action.settings.input.logicFunctionInput ?? {}), showing the team
was aware of this possibility in one component but missed it in the
other.
**Introduced by:** martmull on 2026-02-16 in commit
[`da064d5`](https://github.com/twentyhq/twenty/commit/da064d5e88a62939e0545a37c68381822e6932ef)
### Suggested Fix
Two minimal null guards are added, matching the pattern already used in
the analogous WorkflowEditActionLogicFunction component. First, in
WorkflowEditActionCode.tsx the useState initializer is changed from
action.settings.input.logicFunctionInput to
action.settings.input.logicFunctionInput ?? {} so that functionInput is
always an empty object rather than undefined when the DB record still
uses the old serverlessFunctionInput key. Second, in
WorkflowEditActionCodeFields.tsx the Object.entries call is changed from
Object.entries(functionInput) to Object.entries(functionInput ?? {}) as
a defensive guard at the render layer, ensuring the component renders
safely even if an undefined value is passed from any caller.
### Evidence
- **Code:**
[packages/twenty-front/src/modules/workflow/workflow-steps/workflow-actions/code-action/components/WorkflowEditActionCode.tsx:142
- const [functionInput, setFunctionInput]
=](https://github.com/twentyhq/twenty/blob/main/packages/twenty-front/src/modules/workflow/workflow-steps/workflow-actions/code-action/components/WorkflowEditActionCode.tsx#L142)
- **Code:**
[packages/twenty-front/src/modules/workflow/workflow-steps/workflow-actions/code-action/components/WorkflowEditActionCodeFields.tsx:40
- {Object.entries(functionInput ?? {}).map(([inputKey, inputValue]) =>
{](https://github.com/twentyhq/twenty/blob/main/packages/twenty-front/src/modules/workflow/workflow-steps/workflow-actions/code-action/components/WorkflowEditActionCodeFields.tsx#L40)
---
*Generated by [Sonarly](https://sonarly.com)*
Co-authored-by: Sonarly Claude Code <claude-code@sonarly.com>
- Automatically create and sync command menu items for all workflows
with a manual trigger
- Refactor `useCommandMenuItemsFromBackend`
- Prefill a _Quick Lead_ workflow command menu item during workspace
setup and dev seeding
- Add a ready prop to `HeadlessEngineCommandWrapperEffect` to prevent
premature execution when async data hasn't loaded yet
---------
Co-authored-by: Charles Bochet <charles@twenty.com>
## Summary
Follow-up to #18157. Cherry-picks the useful parts from #18481 (by
@dnplkndll), adapted to align with the current state of `main`:
- **Helm unit tests** for Redis external authentication (secret-based +
plaintext password, both server and worker)
- **Helm unit tests** for `extraEnv` injection (plain values and
`valueFrom` on both server and worker)
- **JSON schema validation** for `server.extraEnv` and `worker.extraEnv`
in `values.schema.json`
- **Fix** `server_url_test.yaml` to use JSONPath filters
(`@.name=="SERVER_URL"`) instead of brittle `env[0]` index selectors
- **Fix** worker `storageEnv` whitespace (missing `-` in `{{-
$storageEnv | nindent 12 }}`)
Stale tests from #18481 (for `disableDbMigrations`, `server.env`
pass-through, and `run-migrations` init container) were dropped since
those features were removed during the #18157 cleanup.
## Test plan
- [ ] `helm lint` passes
- [ ] `helm template` renders cleanly
- [ ] Unit tests pass with `helm unittest` (requires the plugin)
Made with [Cursor](https://cursor.com)
This pull request enhances the Helm chart for the Twenty application by
improving how environment variables and Redis credentials are handled
for both server and worker deployments. The main changes include support
for injecting additional environment variables, improved Redis password
management (including external secrets), and a more robust database
migration workflow.
**Environment Variable Injection:**
- Added support for specifying additional environment variables for both
the server and worker deployments via the `additionalEnv` field in
`values.yaml`. These variables are automatically injected into the
respective pods.
[[1]](diffhunk://#diff-b5d958eae48fd1919e5623bcf0144aac7abb323ae8743e6f31367e383c63c296R55)
[[2]](diffhunk://#diff-b5d958eae48fd1919e5623bcf0144aac7abb323ae8743e6f31367e383c63c296R109-R110)
[[3]](diffhunk://#diff-20bb91909627a12b50b3c165a2a027b663479c0104ed8dbf91d2b9ad8ea8a931R74-R77)
[[4]](diffhunk://#diff-20bb91909627a12b50b3c165a2a027b663479c0104ed8dbf91d2b9ad8ea8a931R157-R172)
[[5]](diffhunk://#diff-20bb91909627a12b50b3c165a2a027b663479c0104ed8dbf91d2b9ad8ea8a931R225-R229)
[[6]](diffhunk://#diff-fb612a3b7a13156aaa607b27d23025e2c6831f111b6a582fd313fad26d2fdb5bR89-R92)
**Redis Credential Management:**
- Introduced support for using external secrets for Redis passwords by
adding `secretName` and `passwordKey` fields under `redis.external` in
`values.yaml`, and logic to inject `REDIS_PASSWORD` from a Kubernetes
secret if configured.
[[1]](diffhunk://#diff-b5d958eae48fd1919e5623bcf0144aac7abb323ae8743e6f31367e383c63c296R180-R182)
[[2]](diffhunk://#diff-5c4fa358b10abd7581188995feb9b4d6be0bc4f06a95bf27bb31b5595d6693d8R92-R100)
[[3]](diffhunk://#diff-20bb91909627a12b50b3c165a2a027b663479c0104ed8dbf91d2b9ad8ea8a931R157-R172)
[[4]](diffhunk://#diff-20bb91909627a12b50b3c165a2a027b663479c0104ed8dbf91d2b9ad8ea8a931R196-R205)
[[5]](diffhunk://#diff-fb612a3b7a13156aaa607b27d23025e2c6831f111b6a582fd313fad26d2fdb5bR70-R79)
- Updated the logic for constructing the `REDIS_URL` to include
authentication information if a password is set or an external secret is
used.
**Database Migration Workflow:**
- Improved the startup command for the server deployment to optionally
skip database migrations (using `DISABLE_DB_MIGRATIONS`), check for an
existing schema before running migrations, and ensure setup scripts are
only run on empty databases.
These changes make the chart more flexible and secure, especially for
production deployments requiring externalized secrets and custom
environment configurations.
---------
Co-authored-by: Charles Bochet <charles@twenty.com>
## Summary
Fixes#13008
Azure AD has a [known
bug](https://learn.microsoft.com/en-us/answers/questions/5570899/our-adminconsent-url-always-fails-with-aadsts65005)
where the first consent attempt for a multi-tenant app fails with
`AADSTS650051` because the service principal is mid-provisioning in the
target tenant. Microsoft's own engineers have acknowledged the issue
with no fix ETA.
This PR adds a transparent retry to the `MicrosoftOAuthGuard`:
1. When the OAuth redirect returns `AADSTS650051`, the guard parses the
`state` parameter to recover the original query params (workspaceId,
invite hash, locale, etc.)
2. Redirects the user back to `/auth/microsoft` with a `msRetry=1`
counter
3. The full OAuth flow restarts — by this point the service principal
has finished provisioning, so consent succeeds
4. Capped at 1 retry (`MAX_MICROSOFT_AUTH_RETRIES`) to prevent infinite
loops. If it still fails, falls through to the normal error page
From the user's perspective, they just see a brief extra redirect
instead of a cryptic error page.
### Context
- `AADSTS650051` is a race condition in Azure AD's service principal
provisioning during multi-tenant app consent
- It's distinct from missing consent (`AADSTS65001`) or admin consent
required (`AADSTS90094`)
- The error is transient — retrying the same flow immediately succeeds
- Microsoft Q&A threads confirm this affects many multi-tenant apps, not
just Twenty
### References
- [Microsoft Q&A: adminconsent always fails with AADSTS650051 on first
attempt](https://learn.microsoft.com/en-us/answers/questions/5570899/our-adminconsent-url-always-fails-with-aadsts65005)
- [Microsoft Q&A: AADSTS650051 for multiple
applications](https://learn.microsoft.com/en-us/answers/questions/5571098/when-customers-attempt-to-sign-in-and-grant-consen)
## Test plan
- [ ] Deploy to a staging environment with Microsoft OAuth enabled
- [ ] Have a user from a new Azure AD tenant attempt Microsoft sign-in
for the first time
- [ ] If AADSTS650051 occurs, verify the user is transparently retried
and signs in successfully
- [ ] Verify `msRetry` counter prevents infinite redirect loops (check
server logs for the warn message)
- [ ] Verify normal Microsoft sign-in flow (no error) is unaffected
🤖 Generated with [Claude Code](https://claude.com/claude-code)
---------
Co-authored-by: Claude Opus 4.6 <noreply@anthropic.com>
Co-authored-by: neo773 <62795688+neo773@users.noreply.github.com>
Co-authored-by: neo773 <neo773@protonmail.com>
## Summary
- Renames `ObjectMetadataItem` to `EnrichedObjectMetadataItem` across
the entire frontend (~440 files) to clarify that this type includes
derived fields (`readableFields`, `updatableFields`, nested `fields[]`,
`indexMetadatas[]`) computed at read time from the metadata store
- Creates `splitObjectMetadataGqlResponse` that goes directly from a
GraphQL `ObjectMetadataItemsQuery` response to flat store items
(combining the old
`mapPaginatedObjectMetadataItemsToObjectMetadataItems` +
`splitObjectMetadataItemWithRelated` two-step flow into one call)
- Removes `ObjectMetadataItemWithRelated` type and all "WithRelated"
naming
- Renames `generatedMockObjectMetadataItems` to
`generateTestEnrichedObjectMetadataItemsMock` to make it clear this is
test-only enriched data
- Deletes `useLoadMockedObjectMetadataItems` hook (consolidated into
`useLoadMockedMinimalMetadata`)
- Ensures nothing destined for the metadata store computes
`readableFields`/`updatableFields` (preventing the localStorage bloat
from #18809)
## Type hierarchy (before → after)
**Before:**
```
ObjectMetadataItemsQuery → mapPaginated → ObjectMetadataItemWithRelated → enrich → ObjectMetadataItem
→ split → FlatObjectMetadataItem (store)
```
**After:**
```
ObjectMetadataItemsQuery → splitObjectMetadataGqlResponse → FlatObjectMetadataItem (store)
→ mapPaginated + enrich (tests only) → EnrichedObjectMetadataItem
```
## Test plan
- [x] `npx nx typecheck twenty-front` passes
- [x] `npx nx test twenty-front` passes (767 suites, 4505 tests)
- [x] `npx nx lint twenty-front` passes
- [ ] CI checks pass
Made with [Cursor](https://cursor.com)
## Summary
- On unauthenticated pages (login), mocked object metadata was being
hydrated into the store with `readableFields` and `updatableFields`
attached. These derived arrays duplicate every field per object,
inflating `objectMetadataItems` in localStorage from ~70 KB to ~2 MB.
Combined with other metadata keys, this exceeded Safari's 5 MB quota and
caused `QuotaExceededError`, preventing real data from replacing mock
data on login.
- Extracted flat mock data into a dedicated file
(`generatedMockObjectMetadataItemsWithRelated.ts`) and use it for store
hydration, keeping the enriched version
(`generatedMockObjectMetadataItems`) only for tests.
- Completed `splitObjectMetadataItemWithRelated`'s contract by stripping
`readableFields` and `updatableFields` at runtime (not just via
TypeScript's `Omit`), matching the `FlatObjectMetadataItem` return type
that omits all four relational properties.
## Root cause
1. `MinimalMetadataLoadEffect` loads mocked metadata on unauthenticated
pages.
2. `generatedMockObjectMetadataItems` was produced by
`enrichObjectMetadataItemsWithPermissions`, which attaches
`readableFields` and `updatableFields` (full copies of the `fields`
array).
3. `splitObjectMetadataItemWithRelated` only destructured `fields` and
`indexMetadatas` — `readableFields`/`updatableFields` leaked into
`...objectProperties` at runtime because `Omit` is a compile-time-only
guard.
4. These bloated objects were written to localStorage, consuming ~2 MB
instead of ~70 KB.
5. On login, the intermediate state (old composite mock `current` + new
flat real `draft`) exceeded the 5 MB quota, causing a
`QuotaExceededError` deadlock.
## Test plan
- [ ] Open the app in a fresh Safari private window (empty localStorage)
- [ ] Verify the login page loads without errors
- [ ] Log in and verify metadata loads correctly
- [ ] Check `localStorage` size —
`metadataStoreState__objectMetadataItems` should be ~70 KB, not ~2 MB
- [ ] Run existing tests: `npx nx test twenty-front` — no regressions
from the mock data split
Made with [Cursor](https://cursor.com)
---------
Co-authored-by: Charles Bochet <charles@twenty.com>
## Summary
- Store SSO connections (Google, Microsoft, OIDC, SAML) as connected
accounts in the core schema during sign-in/sign-up, gated behind the
`IS_CONNECTED_ACCOUNT_MIGRATED` feature flag
- Add `OIDC` and `SAML` to `ConnectedAccountProvider` enum with
exhaustive switch handling across frontend and backend
- Add `IS_CONNECTED_ACCOUNT_MIGRATED` to `DEFAULT_FEATURE_FLAGS` for new
workspaces, with a fallback check so SSO accounts are created even
before workspace activation
- Always upsert connected accounts to both workspace and core schemas
during messaging OAuth flow, fixing FK constraint violations when
SSO-only accounts exist only in core
- Create message/calendar channels when they don't exist regardless of
new vs reconnect flow
- Filter settings accounts list to only show accounts that have message
or calendar channels
## Test plan
- [ ] Sign up with Google SSO → verify connected account is created in
core schema
- [ ] Connect messaging (Google APIs) after SSO sign-up → verify no FK
errors, channels created, configuration page renders correctly
- [ ] Reconnect an existing messaging account → verify tokens updated,
sync resets triggered
- [ ] Sign in with OIDC/SAML SSO → verify connected account created with
oidcTokenClaims
- [ ] Verify settings accounts page only shows accounts with channels
(SSO-only accounts hidden)
- [ ] Verify typecheck, lint, and unit tests pass
## Summary
Fixes#18744 — The workflow FIND_RECORDS action silently drops filter
conditions when a variable resolves to null/empty, causing the query to
return **all records** instead of erroring.
**Root cause (three compounding layers):**
1. **`variable-resolver.ts`** — `resolveString` returns `undefined` when
a variable lookup fails (e.g., `{{steps.trigger.output.userId}}` where
`userId` doesn't exist in context). The return type says `string` but
`evalFromContext` actually returns `undefined` at runtime.
2. **`checkIfShouldSkipFiltering.ts`** — Treats `undefined`/`null`/`""`
values as "skip this filter." This is correct for the **UI filter
builder** (user hasn't finished typing), but wrong for **workflow
execution** (variable resolution failed = misconfigured workflow).
3. **`find-records.workflow-action.ts`** — When all filters are silently
skipped, `computeRecordGqlOperationFilter` returns `{}` (match
everything). The query runs with no filter, returning all records —
silently succeeding with wrong results.
## Fix
Added validation in `find-records.workflow-action.ts` **after**
`resolveInput` but **before** `computeRecordGqlOperationFilter`. For
each filter with a value-requiring operand (i.e., not IS_EMPTY,
IS_NOT_EMPTY, IS_IN_PAST, IS_IN_FUTURE, IS_TODAY), if the resolved value
is `undefined`, `null`, or `""`, throw `INVALID_STEP_INPUT` with a
descriptive error message.
**Why this approach:**
- Scoped to the workflow executor — does **not** break the UI filter
builder's intentional skip-on-empty behavior
- Does not change shared utilities (`checkIfShouldSkipFiltering`,
`resolveInput`) used across the app
- Fails fast with a clear error instead of silently returning wrong data
- 1 file changed, 23 lines added
## Test plan
- [x] Backend typecheck passes
- [x] oxlint passes (0 warnings, 0 errors)
- [x] Prettier passes
- [ ] Manual: Create a workflow with FIND_RECORDS using a variable that
doesn't exist → should error with "Filter condition has an empty value
after variable resolution" instead of returning all records
- [ ] Manual: Create a workflow with FIND_RECORDS using IS_EMPTY operand
(no value needed) → should still work correctly
---------
Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Co-authored-by: Charles Bochet <charles@twenty.com>
## Summary
- The record board (Kanban view) only loaded the first 10 records per
column, then showed skeleton placeholder cards for the rest without ever
fetching the remaining data
- **Root cause**: The `RecordBoardFetchMoreInViewTriggerComponent`
(IntersectionObserver) is positioned at the bottom of the entire board.
With 10 real cards + 10 skeleton cards per column (~3500px of content),
the trigger div was pushed far beyond the 1600px `rootMargin` detection
zone, so `recordBoardShouldFetchMore` never became `true` and fetch-more
was never triggered
- **Fix**: The initial query now sets `recordBoardShouldFetchMore =
true` when columns need more data, and `triggerRecordBoardFetchMore`
uses an internal `while` loop to load all remaining pages in a single
invocation — making it immune to the InView component racing to reset
the flag between React render cycles
## Summary
- Replaces per-provider TypeScript constant files
(`openai-models.const.ts`, `anthropic-models.const.ts`, etc.) with a
single `ai-providers.json` catalog as the source of truth
- Adds runtime model discovery via AI SDK for self-hosted providers,
with `models.dev` enrichment for pricing/capabilities
- Introduces composite model IDs (`provider/modelId`) for canonical,
conflict-free identification
- Simplifies provider configuration: API keys are injected from
environment variables (e.g., `OPENAI_API_KEY`)
- Adds admin panel UI for provider management (add/remove/test), model
discovery, recommended model configuration, and default fast/smart model
selection per workspace
- Removes deprecated config variables (`AI_DISABLED_MODEL_IDS`,
`AUTO_ENABLE_NEW_AI_MODELS`, etc.)
- Adds database migration for composite model ID format
## Test plan
- [ ] Server typecheck passes
- [ ] Frontend typecheck passes
- [ ] Server unit tests pass
- [ ] Frontend unit tests pass
- [ ] CI pipeline green
- [ ] Admin panel AI tab loads correctly
- [ ] Provider discovery works for configured providers
- [ ] Model recommendation toggles persist
- [ ] Default fast/smart model selection works
Made with [Cursor](https://cursor.com)
## Summary
Fixes#17941 — Saving a blank subdomain causes a redirect to
`.website.com`, effectively breaking the workspace.
**Root cause:** Three layers all fail to reject an empty string `""`:
1. **Frontend (`SettingsDomain.tsx`):** `SaveButton` has both
`onClick={onSave}` and `type="submit"`. The `onClick` fires first,
calling `handleSave()` directly without running Zod validation. So
`isDefined("")` returns `true`, the confirmation modal opens, and the
blank subdomain is submitted.
2. **Backend DTO (`update-workspace-input.ts`):** The `subdomain` field
has `@IsString()` + `@IsOptional()` but no pattern validation, so an
empty string passes the DTO layer.
3. **Backend service (`workspace.service.ts:152`):** `if
(payload.subdomain && ...)` — empty string is falsy in JS, so it skips
`validateSubdomainOrThrow()` entirely and writes `subdomain: ""` to the
database.
**The crash:** After save, the redirect logic does
`"myworkspace.website.com".replace("myworkspace", "")` →
`".website.com"`, sending the user to an invalid URL.
## Fix
- **Frontend:** Call `form.trigger()` at the start of `handleSave` to
run Zod validation regardless of whether the function was invoked via
`onClick` or `form.handleSubmit`. Returns early with validation error if
invalid.
- **Backend DTO:** Add `@Matches(/^[a-z0-9][a-z0-9-]{1,28}[a-z0-9]$/)`
to reject invalid subdomains at the request validation layer
(defense-in-depth).
- **Backend service:** Change `if (payload.subdomain && ...)` to `if
(isDefined(payload.subdomain) && ...)` so empty strings route through
`validateSubdomainOrThrow()` instead of being silently skipped.
## Test plan
- [x] Existing `is-subdomain-valid.util.spec.ts` tests pass (36/36)
- [x] TypeScript type checks pass for both `twenty-server` and
`twenty-front`
- [x] oxlint passes on all changed files
- [x] Prettier passes on all changed files
- [ ] Manual: Navigate to Settings > Domains, clear the subdomain field,
click Save — should show validation error, not redirect
---------
Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Co-authored-by: Charles Bochet <charles@twenty.com>
Co-authored-by: Charles Bochet <charlesBochet@users.noreply.github.com>
This PR:
- Breaks useAgentChatData into focused effect components (streaming,
fetch,
init, auto-scroll, diff sync)
- Splits message list into non-last (stable) + last (streaming/error) to
prevent full re-renders on each stream chunk
- Adds scroll-to-bottom button and MutationObserver-based auto-scroll on
thread switch
- Lifts loading state from context to atoms
- Adds areEqual to selector
factories
We could improve further but this sets up a robust architecture for
further refactoring.
## Messages flow
The flow of messages loading and streaming is now more solid.
Everything goes out from `AgentChatAiSdkStreamEffect`, whether loaded
from the DB or streaming directly, and every consumers is using only one
atom `agentChatMessagesComponentFamilyState`
## Data sync effect with callbacks new hook
See
`packages/twenty-front/src/modules/apollo/hooks/useQueryWithCallbacks.ts`
which allows to fix Apollo v4 migration leftovers and is an
implementation of the pattern we talked about with @charlesBochet
We could refine this pattern in another PR.
# Before
https://github.com/user-attachments/assets/84e7a96f-6790-405d-8a73-2dacbf783be5
# After
https://github.com/user-attachments/assets/4c692e3a-2413-4513-abcc-44d0da311203
Co-authored-by: Charles Bochet <charles@twenty.com>
## Summary
- Restores the original migration timestamp (`1773945207801`) that was
accidentally changed to `1774005903909` during PR #18787
- Keeps the content improvements (default column values) from that PR
intact
## Test plan
- [ ] Verify migration runs correctly with `npx nx run
twenty-server:database:migrate:prod`
Made with [Cursor](https://cursor.com)
## Summary
This preserves percent-encoded payloads when normalizing links fields.
`lowercaseUrlOriginAndRemoveTrailingSlash` was decoding the path and
query string while lowercasing the URL origin. That changes URLs where
encoded payloads are semantically significant, such as Google Maps links
containing `%2F` segments.
Closes#18698.
## Changes
- stop decoding the path/query payload in
`lowercaseUrlOriginAndRemoveTrailingSlash`
- preserve the raw path, query, and hash while still lowercasing the
origin and trimming a trailing slash
- update shared URL normalization tests to assert encoded payloads stay
encoded
- add a server-side regression test covering imported links field
normalization
## Validation
- `corepack yarn jest --config packages/twenty-shared/jest.config.mjs
packages/twenty-shared/src/utils/url/__tests__/lowercaseUrlOriginAndRemoveTrailingSlash.test.ts
--runInBand`
- `corepack yarn jest --config packages/twenty-server/jest.config.mjs
packages/twenty-server/src/engine/core-modules/record-transformer/utils/__tests__/transform-links-value.util.spec.ts
--runInBand`
- `corepack yarn nx test twenty-server --runInBand
--testFile=src/engine/core-modules/record-transformer/utils/__tests__/transform-links-value.util.spec.ts`
---------
Co-authored-by: Charles Bochet <charles@twenty.com>
## Summary
- Reverts the `useSortedNavigationMenuItems` coupling in
`ViewPickerOptionDropdown` introduced by #18791
- The viewPicker now uses `useNavigationMenuItemsData` directly for the
`isFavorite` check, keeping view ordering and navigation menu item
ordering independent
## Why
PR #18791 replaced `useNavigationMenuItemsData` with
`useSortedNavigationMenuItems` in the viewPicker for favorite detection.
While the intent was to filter out stale/orphaned navigation items, this
created an unnecessary coupling: `useSortedNavigationMenuItems`
subscribes to `viewsSelector` and `objectMetadataItemsSelector`, making
the viewPicker transitively dependent on the navigation menu item
ordering system. View ordering in the picker (driven by `view.position`)
and navigation menu item ordering (driven by
`navigationMenuItem.position`) should remain decorrelated.
## Test plan
- [ ] Open the viewPicker dropdown and verify views are listed in
correct order
- [ ] Drag-and-drop to reorder views in the viewPicker — confirm it
works
- [ ] Verify the "Add to Favorite" / "Manage favorite" label still
correctly reflects favorite state
- [ ] Reorder navigation menu items in the sidebar — confirm viewPicker
order is unaffected
Made with [Cursor](https://cursor.com)
## Summary
Fixes#18757
This fixes a set of Favorites / navigation-menu-item integrity problems
related to deleted views, stale hidden items, and upgraded workspaces
with orphaned navigation items.
## What changed
- delete `navigationMenuItem` entries when their favorited view is
deleted
- keep the client metadata store in sync immediately when a view is
deleted
- determine whether a view is already favorited from visible valid
navigation items instead of raw stale items
- add a `1.20.0` upgrade repair command that deletes orphan navigation
menu items and normalizes positions
- add regression coverage for deletion of both record-based and
view-based navigation menu items
## Details
Server:
- extend `NavigationMenuItemDeletionService` so cleanup applies to
deleted views as well as deleted records
- add regression tests covering record-based deletion, view-based
deletion, and no-op behavior
- add `DeleteOrphanNavigationMenuItemsCommand` to remove orphaned items
pointing to:
- deleted views
- deleted records
- missing folders
- normalize positions per scope (`userWorkspaceId + folderId`) after
repair
- wire the new repair command into the `1.20.0` upgrade flow
Frontend:
- add `useRemoveNavigationMenuItemByViewId`
- remove the related navigation item from client metadata immediately
when deleting a view
- use sorted / visible navigation items for favorite detection so stale
hidden rows do not block re-adding a favorite
## Why
Issue `#18757` reports mismatches between Favorites shown in the UI and
rows users can still find in the database. We found that current
Favorites behavior is driven by `navigationMenuItem`, not the legacy
`favorite` table, and that stale / orphaned `navigationMenuItem` rows
could:
- remain after deleting a favorited view
- stay hidden from the UI if they point to invalid targets
- still cause the UI to think a view was already favorited
- persist in workspaces with migration damage from skipped sequential
upgrades
This patch addresses those cases directly and adds an upgrade-time
repair path for older corrupted workspaces.
## Validation
Passed:
- `./node_modules/.bin/jest --config
packages/twenty-server/jest.config.mjs --runInBand
packages/twenty-server/src/engine/metadata-modules/navigation-menu-item/services/__tests__/navigation-menu-item-deletion.service.spec.ts`
- `./node_modules/.bin/tsc -p packages/twenty-front/tsconfig.json
--noEmit --pretty false`
Known unrelated existing failure:
- `./node_modules/.bin/tsc -p packages/twenty-server/tsconfig.json
--noEmit --pretty false`
The server typecheck failure is pre-existing and unrelated to this
branch. Current errors are around `@file-type/pdf` module resolution and
`is-psl-parsed-domain.type.ts`.
---------
Co-authored-by: Charles Bochet <charles@twenty.com>
Co-authored-by: Charles Bochet <charlesBochet@users.noreply.github.com>
On top of [previous closed
PR](https://github.com/twentyhq/twenty/pull/18713) from @FelixMalfait :
- add a schema-creation-skipping optimization
- extract a handler-per-operation pattern,
- add runtime input validation guards,
- integrate with the standard workspace cache
- add gql-style error handling
To do/optimize/check :
- gql parsing and null backfilling
## Intro
This PR introduces a **direct GraphQL execution path** that bypasses
per-workspace GraphQL schema generation for workspace data queries (CRUD
on user-defined objects like companies, people, tasks, etc.).
## Why
In the current architecture, every workspace gets its own
dynamically-generated GraphQL schema reflecting its custom objects and
fields. This costs **~20MB of RAM per workspace per pod** and takes time
to build. For a multi-tenant SaaS with thousands of workspaces, this is
a significant infrastructure cost and a latency bottleneck (especially
on cold starts or cache misses).
The insight is that most workspace queries (`findMany`, `createOne`,
`updateOne`, etc.) don't actually *need* the full schema — they can be
routed directly to the existing Common API query runners by parsing the
GraphQL AST and matching resolver names against object metadata. The
schema is only truly needed for introspection, subscriptions, or queries
that mix core and workspace resolvers.
## How It Works
1. A Yoga `onRequest` plugin intercepts incoming GraphQL requests
2. It parses the query AST and checks if all top-level fields map to
generated workspace resolvers (e.g. `findManyCompanies`,
`createOnePerson`)
3. If yes, it executes them directly against the query runners, skipping
schema generation entirely
4. If the query contains introspection, subscriptions, or core-only
resolvers, it falls through to the normal path
5. Even for mixed queries it can't fully handle, it sets
`skipWorkspaceSchemaCreation` to avoid building the schema when
unnecessary
The whole thing is gated behind the
`IS_DIRECT_GRAPHQL_EXECUTION_ENABLED` feature flag for safe incremental
rollout.
**Net effect**: dramatically lower memory footprint and faster response
times for the vast majority of workspace API calls.
---------
Co-authored-by: Félix Malfait <felix@twenty.com>
Fixes https://github.com/twentyhq/private-issues/issues/432
## Problem
When a user's invoice goes unpaid, Stripe moves their subscription to
`unpaid` status, and Twenty suspends the workspace. But if the user pays
that invoice while a new billing period has started, Stripe has already
generated a new **draft** invoice for that period. Since the draft isn't
finalized or paid, Stripe doesn't reactivate the subscription — the
workspace stays suspended indefinitely.
## What was missing
- No handler for the `invoice.paid` Stripe webhook event
- No mechanism to finalize draft invoices that accumulated during the
`unpaid` period
- No way to reset the workspace deletion countdown (`suspendedAt`) when
a user shows payment intent
## What was added
### 1. `StripeInvoiceService` — new Stripe SDK wrapper
- `listDraftInvoices(stripeSubscriptionId)` — lists all draft invoices
for a subscription
- `finalizeInvoice(invoiceId)` — finalizes a draft with `auto_advance:
true` so Stripe auto-charges it
### 2. `INVOICE_PAID` enum value
Added to `BillingWebhookEvent` so the controller can route it.
### 3. `processInvoicePaid()` in `BillingWebhookInvoiceService`
New private handler that:
- Fetches all draft invoices for the subscription
- Filters to only those whose `period_end` is in the past (already
overdue)
- Finalizes each one (with error handling per invoice to avoid blocking
the webhook)
- If the workspace is suspended, resets `suspendedAt` to now (buys time
before deletion)
### 4. Controller routing
`INVOICE_FINALIZED` and `INVOICE_PAID` are now grouped in the same
switch case, both calling `processStripeEvent(data, eventType)`, which
forks internally in the service.
## Expected recovery flow
User pays overdue invoice
→ Stripe fires invoice.paid
→ Handler finalizes past-due draft invoices (auto_advance: true)
→ Stripe auto-charges them
→ Subscription becomes active
→ customer.subscription.updated fires
→ Existing logic unsuspends workspace
→ suspendedAt refreshed (resets deletion countdown while payments
cascade)
## Summary
Fixes#18610
After completing the CreateProfile onboarding step,
`currentWorkspaceMembersState` (plural, used by `useActorFieldDisplay`
to resolve "Created by" names) was never updated with the new name —
only `currentWorkspaceMemberState` (singular) was. This caused "Created
by" fields to display "Untitled" for the remainder of the session.
**Root cause analysis:**
The issue reporter attributed the bug to empty
`core.user.firstName/lastName`, but `createdBy` display doesn't use
`core.user` at all. The actual flow:
1. Sign-up creates workspace member with empty names (copied from empty
`core.user`)
2. `GetCurrentUserDocument` loads `currentWorkspaceMembersState` with
empty names
3. CreateProfile step updates workspace member in DB +
`currentWorkspaceMemberState` (singular) ✓
4. `currentWorkspaceMembersState` (plural) is **never refreshed** — the
query is skipped once `currentUser` exists
5. `useActorFieldDisplay` looks up from the stale plural state → empty
name → "Untitled"
**Fix:** Update `currentWorkspaceMembersState` alongside
`currentWorkspaceMemberState` in the CreateProfile submit handler.
## Summary
Fixes "missing FROM-clause entry for table" SQL error when using
`orderByForRecords` with a relation field (e.g. `{ company: { name:
"AscNullsFirst" } }`) in a `groupBy` query.
### Root cause
This is a regression from #18005 (Feb 17). That PR correctly removed a
duplicate `applyOrderToBuilder()` call on the groupBy subquery (which
was conflicting with the `ROW_NUMBER() OVER (... ORDER BY ...)` window
function), but in doing so it also removed the LEFT JOINs that
`applyOrderToBuilder` was adding for relation fields.
After that change, ordering relied solely on `getOrderByRawSQL()` inside
`applyPartitionByToBuilder()`, which builds raw SQL for the window
function but never added the required JOINs. Scalar field ordering (e.g.
`name`, `position`) kept working since those don't need JOINs, but
relation field ordering (e.g. `company.name`) broke.
### Fix
- `getOrderByRawSQL` now returns `relationJoins` alongside the SQL
string so callers get the join info they need
- `applyPartitionByToBuilder` in `GroupByWithRecordsService` adds the
required LEFT JOINs before building the `ROW_NUMBER()` window function,
mirroring the pattern used by `applyOrderToBuilder` in the `findMany`
path
## Test plan
- [x] Manually tested locally with a GraphQL query matching the
customer's failing pattern (`orderByForRecords: [{ company: { name:
"AscNullsFirst" } }]`)
- [x] Added integration tests for ascending and descending relation
field ordering in `group-by-with-records-resolver.integration-spec.ts`
- [x] Typecheck passes
- [x] Lint passes
- [x] CI green
## Summary
- Some production workspaces have `SELECT` or `MULTI_SELECT`
fieldMetadata options that are missing the `id` property (e.g.
`[{"color":"yellow","label":"Draft","value":"DRAFT","position":0},
...]`).
- Adds a new upgrade command
`upgrade:1-20:backfill-select-field-option-ids` that queries all
SELECT/MULTI_SELECT fieldMetadata per workspace, detects options missing
an `id`, and backfills them with a UUID v4.
- The command is idempotent (no-op when all options already have ids),
supports `--dry-run`, and invalidates workspace caches after patching.
## Summary
### Fix 1: Autogrow input unclickable when value is empty string
- Fixes the last name input on the Person record show page being
unclickable on regular screens
### Fix 2: Surface nested migration errors in add-missing-system-fields
command
- `AddMissingSystemFieldsToStandardObjectsCommand` calls
`workspaceMigrationRunnerService.run()` directly and was re-throwing
`WorkspaceMigrationRunnerException` without reading its nested `errors`
- Extracted `getNestedErrorMessages()` helper (reused by both
`isUniqueViolationError` and `enrichErrorMessage`)
- Both catch sites now call `enrichErrorMessage()` before re-throwing,
appending nested error details to the message
**Before:**
```
ERROR [UpgradeCommand] Error in workspace ...: Migration action 'create' for 'fieldMetadata' failed
ERROR [UpgradeCommand] undefined
```
**After:**
```
ERROR [UpgradeCommand] Error in workspace ...: Migration action 'create' for 'fieldMetadata' failed (metadata: duplicate key value violates unique constraint "...")
```
## Test plan
- [x] Lint passes
- [x] Typecheck passes
- [x] Verify upgrade command errors now include nested error details
- [x] Verify autogrow input is clickable when value is empty string
## Summary
- Removes a redundant direct `cookieStorage.setItem('tokenPair', ...)`
call in `handleSetAuthTokens` that was overwriting the Jotai-managed
cookie (which has a 180-day expiry) with a session cookie (no expiry)
- This caused users to be logged out whenever their browser fully
closed, instead of staying authenticated for 180 days
## Root cause
In April 2025 (`a7e6564017`), a direct `cookieStorage.setItem` call was
added alongside `setTokenPair()` as a workaround because Recoil's
`onSet` effect fired too late for the Apollo client to read the token
synchronously.
In February 2026 (`674f4353cd`), `tokenPairState` was migrated from
Recoil to Jotai's `atomWithStorage`, which writes the cookie
**synchronously** with a 180-day `expires`. The old direct write was
left in place and now runs *after* the Jotai write, overwriting the
cookie without an `expires` — making it a session cookie.
## Test plan
- [ ] Log in to the app
- [ ] Inspect the `tokenPair` cookie in DevTools → Application → Cookies
- [ ] Verify the cookie has an expiration date ~180 days from now (not
"Session")
- [ ] Close and reopen the browser — confirm you remain logged in
Made with [Cursor](https://cursor.com)
## Summary
- Migrates 4 entities (`connectedAccount`, `messageChannel`,
`calendarChannel`, `messageFolder`) from per-workspace schemas to the
shared `core` metadata schema
- Introduces a `IS_CONNECTED_ACCOUNT_MIGRATED` feature flag to control
the migration: when enabled, reads come from core metadata and all
writes are dual-written to both workspace and core
- Extracts 12 enums from workspace entity files to `twenty-shared` for
reuse across frontend and backend
- Creates new TypeORM entities, metadata services, GraphQL
resolvers/DTOs, and exception interceptors per entity
- Each entity owns its own data access module
(`ConnectedAccountDataAccessModule`, `MessageChannelDataAccessModule`,
`CalendarChannelDataAccessModule`, `MessageFolderDataAccessModule`) — no
umbrella infrastructure module
- Adds a 1.20 upgrade command that backfills data from workspace schemas
to core (preserving UUIDs) and enables the feature flag
- Replaces direct repository access with data access service calls
across ~50 files in messaging, calendar, and connected-account modules
- Adds `lastSignedInAt` and `oidcTokenClaims` fields to the new
`ConnectedAccountEntity`
- Drops unused `lastSyncHistoryId` field from the migrated connected
account entity
## Test plan
- [x] Lint passes (`npx nx lint:diff-with-main twenty-server`)
- [x] Typecheck passes (`npx nx typecheck twenty-server`)
- [x] All unit tests pass (477 suites, 4267 tests, 0 failures)
- [ ] Manual test: verify messaging sync works with feature flag
disabled (existing behavior)
- [ ] Manual test: run upgrade command on a workspace, verify data
backfilled to core tables
- [ ] Manual test: verify messaging/calendar sync works with feature
flag enabled (dual-write path)
- [ ] Manual test: verify GraphQL metadata resolvers return correct data
when flag enabled
Previously, the Opened section was always hidden for all workflow
objects. We now base the “in nav” check on the full set of object
metadata IDs that have a workspace nav item, instead of only active
non-system objects. So: if an object has a nav item (e.g. workflow
runs), it no longer appears under Opened; if it doesn’t, it can appear
there. The hook was simplified to only expose
`objectMetadataIdsInWorkspaceNav`, and the unused return value was
removed.
## Summary
When clicking the ✕ button on an uploaded file in the AI chatbot context
preview, the click event bubbled up to the `StyledClickableContainer`
parent, which triggered `handleClick` (opening the file preview modal)
instead of — or in addition to — calling `onRemove`.
**Root cause:** `StyledClickableContainer` has `onClick={handleClick}`
at the div level. The `AvatarOrIcon` (X button) `onClick={onRemove}`
callback didn't stop propagation, so the event continued to bubble and
opened the preview.
**Fix:** Wrap `onRemove` in a `handleRemove` callback that calls
`e.stopPropagation()` before invoking the original handler.
Fixes#18298
---------
Co-authored-by: victorjzq <zhiqiangjia@users.noreply.github.com>
Co-authored-by: Charles Bochet <charles@twenty.com>
Co-authored-by: Charles Bochet <charlesBochet@users.noreply.github.com>
Related to issue #17711
Follow-up to PR #17774 which fixed the frontend link normalization only
## Summary
- Normalize `primaryEmail` (lowercase) and `primaryLinkUrl` in relation
`connect.where` composite values
- Applied in both frontend spreadsheet import and backend
`DataArgProcessorService` to cover all entry points (UI import, GraphQL
API)
---------
Co-authored-by: Etienne <45695613+etiennejouan@users.noreply.github.com>
IF NOT EXISTS (SELECT 1 FROM pg_roles WHERE rolname = :'app_user') THEN
EXECUTE format('CREATE USER %I WITH PASSWORD %L', :'app_user', :'app_password');
END IF;
END
$do$;
EOSQL
echo "Creating core schema and granting permissions..."
psql -h {{ include "twenty.fullname" . }}-db -p 5432 -U postgres -d "${DBNAME}" -v app_user="${APP_USER}" -c 'CREATE SCHEMA IF NOT EXISTS core'
psql -h {{ include "twenty.fullname" . }}-db -p 5432 -U postgres -d "${DBNAME}" -v db="${DBNAME}" -v app_user="${APP_USER}" -c 'GRANT ALL PRIVILEGES ON DATABASE :"db" TO :"app_user";'
@@ -106,31 +106,6 @@ spec:
psql -h {{ include "twenty.fullname" . }}-db -p 5432 -U postgres -d "${DBNAME}" -v app_user="${APP_USER}" -c 'ALTER DEFAULT PRIVILEGES IN SCHEMA public GRANT ALL ON SEQUENCES TO :"app_user";'
echo "Database ${DBNAME} is ready."
{{- end }}
- name:run-migrations
{{- $img := include "twenty.server.image" . }}
image:{{include "twenty.image.repository" $img }}:{{ include "twenty.image.tag" $img }}
Run `UPDATE core."user" SET "canAccessFullAdminPanel" = TRUE WHERE email = 'you@yourdomain.com';` in database container to get access to admin panel.
#### When running workflow, workflow run fails with "Logic function execution is disabled. Set LOGIC_FUNCTION_TYPE to LOCAL or LAMBDA to enable."
In production, logic functions are disabled by default. Set the `LOGIC_FUNCTION_TYPE` environment variable to `LOCAL` or `LAMBDA` to enable them. This can be configured via environment variables or through the admin panel database variables. See the [Logic Functions setup guide](/developers/self-host/capabilities/setup#logic-functions-available-drivers) for details.
قم بتشغيل `UPDATE core."user" SET "canAccessFullAdminPanel" = TRUE WHERE email = 'you@yourdomain.com';` في حاوية قاعدة البيانات للحصول على الوصول إلى لوحة الإدارة.
#### عند تشغيل سير العمل، يفشل تشغيل سير العمل مع الرسالة "تم تعطيل تنفيذ دوال المنطق. عيّن LOGIC_FUNCTION_TYPE إلى LOCAL أو LAMBDA لتمكين ذلك."
في بيئة الإنتاج، يتم تعطيل دوال المنطق افتراضيًا. قم بتعيين متغير البيئة `LOGIC_FUNCTION_TYPE` إلى `LOCAL` أو `LAMBDA` لتمكينها. يمكن تكوين ذلك عبر متغيرات البيئة أو من خلال متغيرات قاعدة البيانات في لوحة الإدارة. راجع [دليل إعداد دوال المنطق](/l/ar/developers/self-host/capabilities/setup#logic-functions-available-drivers) للحصول على التفاصيل.
title: الرد التلقائي على رسائل البريد الإلكتروني الواردة
description: أنشئ سير عمل يستخدم الذكاء الاصطناعي لفرز رسائل البريد الإلكتروني الواردة وإرسال ردود ضمن سلسلة المحادثة تلقائيًا.
---
استجب لرسائل البريد الإلكتروني الواردة خلال ثوانٍ — وليس ساعات. يستخدم سير العمل هذا وكيلاً للذكاء الاصطناعي لتصفية الضوضاء (النشرات الإخبارية، الرسائل غير المرغوب فيها، الردود التلقائية) وصياغة رد مخصص للرسائل الحقيقية، ثم يرسله كرد مُسلسل داخل المحادثة الأصلية.
## كيف يعمل تسلسل رسائل البريد الإلكتروني
تحمل كل رسالة بريد إلكتروني ترويسة `Message-ID` مخفية — بصمة فريدة يعيّنها خادم بريد المرسل. عند الرد على بريد إلكتروني، يقوم عميل البريد لديك بتعيين ترويسة `In-Reply-To` التي تُشير إلى تلك البصمة. بهذه الطريقة يقوم Gmail وOutlook وكل عميل آخر بتجميع الرسائل في سلاسل المحادثات.
في Twenty، تُخزَّن تلك البصمة كـ `headerMessageId` على كائن Message. يلتقطه سير العمل لديك ويمرّره إلى حقل In-Reply-To لإجراء Send Email.
## بناء سير العمل
### الخطوة 1: إنشاء سير عمل جديد
توجّه إلى **Settings -> Workflows** وانقر **+ New Workflow**.
### الخطوة 2: التشغيل عند الرسائل الواردة
اختر **When a Record is Created** ثم **Messages**.
في كل مرة يصل فيها بريد إلكتروني إلى Twenty، يُشغَّل هذا.
**In-Reply-To** يتوقّع `message.headerMessageId` من المشغّل — إنها البصمة الفريدة للبريد الإلكتروني، وليست عنوان المستلم. إذا تركته فارغًا، فسيُرسَل البريد الإلكتروني على أي حال، ولكن كرسالة مستقلة.
</Tip>
<Warning>
يستخدم Gmail سطر الموضوع لتجميع الرسائل في سلاسل المحادثات. يجب أن يبدأ الموضوع بـ `Re:` (بما في ذلك النقطتان والمسافة) ليعرض Gmail الرد داخل سلسلة المحادثة الأصلية. بدون ذلك، سيظهر الرد كمحادثة منفصلة — حتى إذا تم تعيين ترويسة In-Reply-To بشكل صحيح.
</Warning>
### الخطوة 7: الاختبار والتفعيل
اضغط **Test**، ثم تحقّق من عميل البريد لديك. يجب أن يظهر الرد متداخلًا تحت الرسالة الأصلية.
فعِّل عندما تكون راضيًا عنه.
## أفكار للبناء عليها
* **الرد على كبار الشخصيات فقط** — أضِف فرعًا يتحقق من مجال المُرسِل أو مما إذا كان موجودًا كجهة اتصال في Twenty
* **التوجيه حسب النية** — استخدم موجهات AI Agent منفصلة للتعامل مع استفسارات المبيعات بشكل مختلف عن طلبات الدعم
* **الإثراء قبل الرد** — أضِف خطوة Search Records لجلب شركة المُرسِل أو سجل الصفقات إلى الموجه الخاص بالذكاء الاصطناعي للحصول على ردود أكثر تخصيصًا
Führen Sie den folgenden Befehl im Datenbankcontainer aus, um Zugriff auf das Admin-Panel zu erhalten: `UPDATE core."user" SET "canAccessFullAdminPanel" = TRUE WHERE email = 'you@yourdomain.com';`
#### Beim Ausführen eines Workflows schlägt die Workflow-Ausführung fehl mit "Logic function execution is disabled. Set LOGIC_FUNCTION_TYPE to LOCAL or LAMBDA to enable."
In der Produktion sind Logikfunktionen standardmäßig deaktiviert. Setzen Sie die Umgebungsvariable `LOGIC_FUNCTION_TYPE` auf `LOCAL` oder `LAMBDA`, um sie zu aktivieren. Dies kann über Umgebungsvariablen oder über die Datenbankvariablen des Admin-Panels konfiguriert werden. Details finden Sie im [Leitfaden zur Einrichtung von Logikfunktionen](/l/de/developers/self-host/capabilities/setup#logic-functions-available-drivers).
title: Automatische Antwort auf eingehende E-Mails
description: Erstellen Sie einen Workflow, der KI nutzt, um eingehende E-Mails zu sichten und automatisch Antworten im Thread zu senden.
---
Antworten Sie auf eingehende E-Mails in Sekunden — nicht in Stunden. Dieser Workflow verwendet einen KI-Agenten, um Störendes auszufiltern (Newsletter, Spam, automatische Antworten) und eine personalisierte Antwort auf echte Nachrichten zu verfassen und sie dann als Antwort im Thread innerhalb der ursprünglichen Unterhaltung zu senden.
## Wie E-Mail-Threading funktioniert
Jede E-Mail enthält einen verborgenen `Message-ID`-Header — einen eindeutigen Fingerabdruck, der vom Mailserver des Absenders zugewiesen wird. Wenn Sie auf eine E-Mail antworten, setzt Ihr E-Mail-Client einen `In-Reply-To`-Header, der auf diesen Fingerabdruck verweist. So gruppieren Gmail, Outlook und alle anderen Clients Nachrichten in Threads.
In Twenty wird dieser Fingerabdruck als `headerMessageId` am Message-Objekt gespeichert. Ihr Workflow greift ihn auf und übergibt ihn an das Feld In-Reply-To der Aktion Send Email.
## Den Workflow erstellen
### Schritt 1: Neuen Workflow erstellen
Gehen Sie zu **Settings -> Workflows** und klicken Sie auf **+ New Workflow**.
### Schritt 2: Bei eingehenden Nachrichten auslösen
Wählen Sie **When a Record is Created** und dann **Messages**.
Jedes Mal, wenn eine E-Mail in Twenty eingeht, wird dies ausgelöst.
Fügen Sie eine **AI Agent**-Aktion hinzu. Dieser einzelne Schritt erledigt zwei Dinge: Er entscheidet, ob die E-Mail eine Antwort verdient, und falls ja, verfasst er eine.
Verwenden Sie einen Prompt wie:
```
You are an email triage assistant for a sales team. Read the following
Das Feld In-Reply-To sorgt dafür, dass dies eine Antwort und keine neue Unterhaltung ist. Der Empfänger sieht sie als Teil des Threads unter der ursprünglichen E-Mail in Gmail, Outlook oder jedem anderen Client.
**In-Reply-To** erwartet eine `message.headerMessageId` aus dem Trigger — das ist der eindeutige Fingerabdruck der E-Mail, keine Empfängeradresse. Wenn Sie es leer lassen, wird die E-Mail trotzdem gesendet, nur als eigenständige Nachricht.
</Tip>
<Warning>
Gmail verwendet die Betreffzeile, um Nachrichten in Threads zu gruppieren. Der Betreff **muss** mit `Re:` beginnen (einschließlich Doppelpunkt und Leerzeichen), damit Gmail die Antwort im ursprünglichen Thread anzeigt. Ohne dies erscheint die Antwort als separate Unterhaltung — selbst wenn der In-Reply-To-Header korrekt gesetzt ist.
</Warning>
### Schritt 7: Testen und aktivieren
Klicken Sie auf **Test**, und prüfen Sie dann Ihren E-Mail-Client. Die Antwort sollte unter der ursprünglichen Nachricht verschachtelt erscheinen.
Aktivieren Sie ihn, wenn Sie zufrieden sind.
## Ideen zum Ausbau
* **Nur an VIPs antworten** — fügen Sie einen Zweig hinzu, der die Domain des Absenders prüft oder ob er in Twenty als Kontakt existiert
* **Nach Absicht routen** — verwenden Sie separate AI Agent-Prompts, um Vertriebsanfragen anders zu bearbeiten als Supportanfragen
* **Vor der Antwort anreichern** — fügen Sie einen Schritt Search Records hinzu, um das Unternehmen oder die Deal-Historie des Absenders in den AI-Prompt zu übernehmen, für persönlichere Antworten
Esegui `UPDATE core."user" SET "canAccessFullAdminPanel" = TRUE WHERE email = 'you@yourdomain.com';` nel container del database per accedere al pannello di amministrazione.
#### Durante l'esecuzione di un workflow, l'esecuzione del workflow non riesce con "L'esecuzione delle funzioni logiche è disabilitata. Imposta LOGIC_FUNCTION_TYPE su LOCAL o LAMBDA per abilitarle."
In produzione, le funzioni logiche sono disabilitate per impostazione predefinita. Imposta la variabile d'ambiente `LOGIC_FUNCTION_TYPE` su `LOCAL` o `LAMBDA` per abilitarle. Questo può essere configurato tramite variabili d'ambiente o tramite le variabili del database del pannello di amministrazione. Consulta la [guida alla configurazione delle funzioni logiche](/l/it/developers/self-host/capabilities/setup#logic-functions-available-drivers) per dettagli.
description: Crea un flusso di lavoro che utilizza l'IA per smistare le email in arrivo e inviare automaticamente risposte in thread.
---
Rispondi alle email in arrivo in pochi secondi — non ore. Questo flusso di lavoro utilizza un agente IA per filtrare il rumore (newsletter, spam, risposte automatiche) e redigere una risposta personalizzata ai messaggi reali, quindi la invia come risposta in thread all'interno della conversazione originale.
## Come funziona il threading delle email
Ogni email include un'intestazione nascosta `Message-ID` — un'impronta univoca assegnata dal server di posta del mittente. Quando rispondi a un'email, il tuo client di posta imposta un'intestazione `In-Reply-To` che fa riferimento a quell'impronta. È così che Gmail, Outlook e tutti gli altri client raggruppano i messaggi nei thread.
In Twenty, quell'impronta è memorizzata come `headerMessageId` sull'oggetto Message. Il tuo flusso di lavoro la recupera e la passa al campo In-Reply-To dell'azione Send Email.
## Creazione del flusso di lavoro
### Passaggio 1: Crea un nuovo flusso di lavoro
Vai a **Impostazioni -> Flussi di lavoro** e fai clic su **+ New Workflow**.
### Passaggio 2: Imposta il trigger sui messaggi in arrivo
Scegli **When a Record is Created** e seleziona **Messages**.
Ogni volta che un'email arriva in Twenty, questo si attiva.
Il campo In-Reply-To è ciò che rende questo un messaggio di risposta invece di una nuova conversazione. Il destinatario lo vede nel thread sotto l'email originale in Gmail, Outlook o qualsiasi altro client.
**In-Reply-To** si aspetta un `message.headerMessageId` dal trigger — è l'impronta univoca dell'email, non un indirizzo del destinatario. Se lo lasci vuoto, l'email viene comunque inviata, solo come messaggio autonomo.
</Tip>
<Warning>
Gmail usa l'oggetto per raggruppare i messaggi nei thread. L'oggetto **deve** iniziare con `Re:` (inclusi i due punti e lo spazio) affinché Gmail visualizzi la risposta all'interno del thread originale. Senza di esso, la risposta apparirà come una conversazione separata — anche se l'intestazione In-Reply-To è impostata correttamente.
</Warning>
### Passaggio 7: Testa e attiva
Fai clic su **Test**, quindi controlla il tuo client di posta. La risposta dovrebbe comparire annidata sotto il messaggio originale.
Attivalo quando sei soddisfatto.
## Idee per sviluppare ulteriormente
* **Rispondi solo ai VIP** — aggiungi un ramo che controlli il dominio del mittente o se esiste come Contatto in Twenty
* **Instrada in base all'intento** — usa prompt distinti di AI Agent per gestire le richieste commerciali in modo diverso rispetto a quelle di supporto
* **Arricchisci prima di rispondere** — aggiungi un passaggio Search Records per inserire nel prompt dell'AI l'azienda del mittente o la cronologia delle trattative per risposte più personalizzate
Execute `UPDATE core."user" SET "canAccessFullAdminPanel" = TRUE WHERE email = 'você@seudominio.com';` no contêiner de banco de dados para obter acesso ao painel administrativo.
#### Ao executar um fluxo de trabalho, a execução do fluxo de trabalho falha com "A execução da função de lógica está desativada. Defina LOGIC_FUNCTION_TYPE como LOCAL ou LAMBDA para ativar."
Em produção, as funções de lógica estão desativadas por padrão. Defina a variável de ambiente `LOGIC_FUNCTION_TYPE` como `LOCAL` ou `LAMBDA` para ativá-las. Isso pode ser configurado por meio de variáveis de ambiente ou pelas variáveis de banco de dados do painel de administração. Veja o [guia de configuração de Funções de Lógica](/l/pt/developers/self-host/capabilities/setup#logic-functions-available-drivers) para obter detalhes.
description: Crie um fluxo de trabalho que use IA para fazer a triagem dos e-mails de entrada e enviar respostas encadeadas automaticamente.
---
Responda a e-mails de entrada em segundos — não em horas. Este fluxo de trabalho usa um Agente de IA para filtrar o ruído (boletins informativos, spam, respostas automáticas) e redigir uma resposta personalizada para mensagens reais e, em seguida, enviá-la como uma resposta encadeada dentro da conversa original.
## Como funciona o encadeamento de e-mails
Cada e-mail contém um cabeçalho oculto `Message-ID` — uma impressão digital única atribuída pelo servidor de e-mail do remetente. Quando você responde a um e-mail, seu cliente de e-mail define um cabeçalho `In-Reply-To` que faz referência a essa impressão digital. É assim que o Gmail, o Outlook e todos os outros clientes agrupam as mensagens em conversas.
No Twenty, essa impressão digital é armazenada como `headerMessageId` no objeto Message. Seu fluxo de trabalho obtém isso e o passa para o campo In-Reply-To da ação Enviar e-mail.
## Criando o fluxo de trabalho
### Etapa 1: Criar um novo fluxo de trabalho
Vá para **Configurações -> Fluxos de trabalho** e clique em **+ Novo fluxo de trabalho**.
### Etapa 2: Acionar com mensagens recebidas
Escolha **When a Record is Created** e selecione **Messages**.
Sempre que um e-mail chega ao Twenty, isto é acionado.
O campo In-Reply-To é o que faz disso uma resposta em vez de uma nova conversa. O destinatário a vê encadeada sob o e-mail original no Gmail, Outlook ou qualquer outro cliente.
**In-Reply-To** espera um `message.headerMessageId` do acionador — é a impressão digital única do e-mail, não um endereço do destinatário. Se você deixá-lo vazio, o e-mail ainda será enviado, apenas como uma mensagem independente.
</Tip>
<Warning>
O Gmail usa a linha de assunto para agrupar mensagens em conversas. O assunto **deve** começar com `Re:` (incluindo os dois-pontos e o espaço) para que o Gmail exiba a resposta dentro da conversa original. Sem isso, a resposta aparecerá como uma conversa separada — mesmo que o cabeçalho In-Reply-To esteja definido corretamente.
</Warning>
### Etapa 7: Testar e ativar
Clique em **Test** e, em seguida, verifique seu cliente de e-mail. A resposta deve aparecer aninhada sob a mensagem original.
Ative quando estiver satisfeito com isso.
## Ideias para desenvolver
* **Responder apenas a VIPs** — adicione um ramo que verifique o domínio do remetente ou se ele existe como um Contato no Twenty
* **Roteie por intenção** — use prompts separados do Agente de IA para lidar com consultas de vendas de forma diferente de solicitações de suporte
* **Enriquecer antes de responder** — adicione uma etapa Pesquisar Registros para trazer a empresa do remetente ou o histórico de negócios para o prompt de IA, obtendo respostas mais personalizadas
Rulați `UPDATE core."user" SET "canAccessFullAdminPanel" = TRUE WHERE email = 'tine@domeniultău.com';` în containerul de baze de date pentru a obține acces la panoul de administrare.
#### Când rulați un flux de lucru, rularea fluxului de lucru eșuează cu "Execuția funcțiilor logice este dezactivată. Setați LOGIC_FUNCTION_TYPE la LOCAL sau LAMBDA pentru a le activa."
În producție, funcțiile logice sunt dezactivate în mod implicit. Setați variabila de mediu `LOGIC_FUNCTION_TYPE` la `LOCAL` sau `LAMBDA` pentru a le activa. Acest lucru poate fi configurat prin variabile de mediu sau prin variabilele bazei de date din panoul de administrare. Consultați [Ghidul de configurare a funcțiilor logice](/l/ro/developers/self-host/capabilities/setup#logic-functions-available-drivers) pentru detalii.
description: Creează un flux de lucru care folosește IA pentru a tria e-mailurile primite și pentru a trimite automat răspunsuri în același fir.
---
Răspunde la e-mailurile primite în câteva secunde — nu în ore. Acest flux de lucru folosește un Agent IA pentru a filtra zgomotul (newslettere, spam, răspunsuri automate) și pentru a redacta un răspuns personalizat la mesajele reale, apoi îl trimite ca răspuns în același fir, în cadrul conversației originale.
## Cum funcționează firele de e-mail
Fiecare e-mail are un antet ascuns `Message-ID` — o amprentă unică atribuită de serverul de e-mail al expeditorului. Când răspundeți la un e-mail, clientul dvs. de e-mail setează un antet `In-Reply-To` care face referire la acea amprentă. Astfel, Gmail, Outlook și orice alt client grupează mesajele în fire de discuție.
În Twenty, acea amprentă este stocată ca `headerMessageId` pe obiectul Message. Fluxul dvs. de lucru o preia și o transmite în câmpul In-Reply-To al acțiunii Send Email.
## Construirea fluxului de lucru
### Pasul 1: Creați un flux de lucru nou
Accesați **Settings -> Workflows** și faceți clic pe **+ New Workflow**.
### Pasul 2: Declanșare la mesajele primite
Alegeți **When a Record is Created** și selectați **Messages**.
De fiecare dată când un e-mail ajunge în Twenty, aceasta se declanșează.
Câmpul In-Reply-To este cel care face ca acesta să fie un răspuns, nu o conversație nouă. Destinatarul îl vede afișat în fir sub e-mailul original în Gmail, Outlook sau orice alt client.
**In-Reply-To** necesită un `message.headerMessageId` din declanșator — este amprenta unică a e-mailului, nu o adresă a destinatarului. Dacă îl lăsați necompletat, e-mailul se trimite în continuare, doar ca un mesaj independent.
</Tip>
<Warning>
Gmail folosește subiectul pentru a grupa mesajele în fire de discuție. Subiectul **trebuie** să înceapă cu `Re:` (inclusiv două puncte și spațiu) pentru ca Gmail să afișeze răspunsul în cadrul firului original. Fără acesta, răspunsul va apărea ca o conversație separată — chiar dacă antetul In-Reply-To este setat corect.
</Warning>
### Pasul 7: Testați și activați
Apăsați **Test**, apoi verificați clientul de e-mail. Răspunsul ar trebui să apară sub mesajul original.
Activați când sunteți mulțumit(ă) de rezultat.
## Idei pe care să le dezvoltați
* **Răspundeți doar VIP-urilor** — adăugați o ramură care verifică domeniul expeditorului sau dacă acesta există ca Contact în Twenty
* **Dirijați în funcție de intenție** — folosiți prompturi AI Agent separate pentru a trata diferit solicitările de vânzări față de cererile de asistență
* **Îmbogățiți înainte de a răspunde** — adăugați un pas Search Records pentru a include compania expeditorului sau istoricul tranzacțiilor în promptul AI, pentru răspunsuri mai personalizate
Выполните `UPDATE core."user" SET "canAccessFullAdminPanel" = TRUE WHERE email = 'you@yourdomain.com';` в контейнере базы данных, чтобы получить доступ к административной панели.
#### При запуске рабочего процесса выполнение завершается ошибкой: "Выполнение логической функции отключено. Установите LOGIC_FUNCTION_TYPE в значение LOCAL или LAMBDA, чтобы их включить.
В производственной среде логические функции по умолчанию отключены. Установите переменную окружения `LOGIC_FUNCTION_TYPE` в `LOCAL` или `LAMBDA`, чтобы их включить. Это можно настроить через переменные окружения или через переменные базы данных в панели администратора. См. [руководство по настройке логических функций](/l/ru/developers/self-host/capabilities/setup#logic-functions-available-drivers) для получения подробной информации.
description: Создайте рабочий процесс, который использует ИИ для сортировки входящих писем и автоматически отправляет ответы в рамках цепочки.
---
Отвечайте на входящие письма за секунды — а не за часы. Этот рабочий процесс использует ИИ-агента, чтобы отфильтровать шум (рассылки, спам, автоответы) и подготовить персонализированный ответ на реальные сообщения, а затем отправляет его как ответ в цепочке внутри исходной переписки.
## Как работают цепочки писем
Каждое письмо содержит скрытый заголовок `Message-ID` — уникальный отпечаток, назначаемый почтовым сервером отправителя. Когда вы отвечаете на электронное письмо, ваш почтовый клиент устанавливает заголовок `In-Reply-To`, ссылающийся на этот отпечаток. Именно так Gmail, Outlook и другие клиенты группируют сообщения в цепочки.
В Twenty этот отпечаток хранится как `headerMessageId` в объекте Message. Ваш рабочий процесс получает его и передает в поле In-Reply-To действия Send Email.
## Создание рабочего процесса
### Шаг 1: Создайте новый рабочий процесс
Перейдите в **Настройки → Рабочие процессы** и нажмите **+ New Workflow**.
### Шаг 2: Настройте триггер на входящие сообщения
Выберите **When a Record is Created** и укажите **Messages**.
Каждый раз, когда письмо попадает в Twenty, этот триггер срабатывает.
Поле In-Reply-To делает это письмом-ответом, а не новой перепиской. Получатель увидит его в той же цепочке под исходным письмом в Gmail, Outlook или любом другом клиенте.
**In-Reply-To** ожидает `message.headerMessageId` из триггера — это уникальный отпечаток письма, а не адрес получателя. Если оставить его пустым, письмо всё равно отправится, но как отдельное сообщение.
</Tip>
<Warning>
Gmail использует тему письма, чтобы группировать сообщения в цепочки. Тема письма **должна** начинаться с `Re:` (включая двоеточие и пробел), чтобы Gmail показывал ответ внутри исходной цепочки. Без этого ответ будет отображаться как отдельная переписка — даже если заголовок In-Reply-To установлен правильно.
</Warning>
### Шаг 7: Протестируйте и активируйте
Нажмите **Test**, затем проверьте ваш почтовый клиент. Ответ должен появиться под исходным сообщением.
Активируйте, когда будете довольны результатом.
## Идеи для развития
* **Отвечать только VIP-адресатам** — добавьте ветку, которая проверяет домен отправителя или то, существует ли он как Контакт в Twenty
* **Маршрутизация по намерению** — используйте отдельные подсказки для AI Agent, чтобы обрабатывать запросы по продажам иначе, чем обращения в поддержку
* **Обогатите данные перед ответом** — добавьте шаг Search Records, чтобы передать компанию отправителя или историю сделок в подсказку ИИ для более персонализированных ответов
Veritabanı konteynerinde `UPDATE core."user" SET "canAccessFullAdminPanel" = TRUE WHERE email = 'you@yourdomain.com';` komutunu çalıştırarak yönetim paneline erişim sağlayın.
#### Bir iş akışı çalıştırılırken, iş akışının çalıştırılması şu hatayla başarısız oluyor: "Mantık işlevi yürütme devre dışı. Etkinleştirmek için LOGIC_FUNCTION_TYPE değerini LOCAL veya LAMBDA olarak ayarlayın."
Üretimde, mantık işlevleri varsayılan olarak devre dışıdır. Bunları etkinleştirmek için `LOGIC_FUNCTION_TYPE` ortam değişkenini `LOCAL` veya `LAMBDA` olarak ayarlayın. Bu, ortam değişkenleri aracılığıyla veya yönetici panelindeki veritabanı değişkenleri üzerinden yapılandırılabilir. Ayrıntılar için [Mantık İşlevleri kurulum kılavuzu](/l/tr/developers/self-host/capabilities/setup#logic-functions-available-drivers) bölümüne bakın.
description: Gelen e-postaları önceliklendirmek için Yapay Zeka (YZ) kullanan ve ileti dizisi içinde yanıtları otomatik olarak gönderen bir iş akışı oluşturun.
---
Gelen e-postalara saatler değil, saniyeler içinde yanıt verin. Bu iş akışı, gereksiz iletileri (bültenler, spam, otomatik yanıtlar) ayıklamak ve gerçek iletiler için kişiselleştirilmiş bir yanıt taslağı oluşturmak üzere bir YZ aracısı kullanır; ardından bunu orijinal konuşmadaki ileti dizisinde bir yanıt olarak gönderir.
## E-posta İleti Dizisi Nasıl Çalışır
Her e-posta, göndericinin posta sunucusu tarafından atanan benzersiz bir parmak izi olan gizli bir `Message-ID` üstbilgisi taşır. Bir e-postayı yanıtladığınızda, posta istemciniz o parmak izine referans veren bir `In-Reply-To` başlığı ayarlar. Gmail, Outlook ve diğer tüm istemciler iletileri bu şekilde ileti dizilerine gruplandırır.
Twenty’de, bu parmak izi Message nesnesinde `headerMessageId` olarak saklanır. İş akışınız bunu alır ve E-posta Gönder eyleminin In-Reply-To alanına aktarır.
## İş akışını oluşturma
### Adım 1: Yeni bir İş Akışı oluşturun
**Ayarlar -> İş Akışları** bölümüne gidin ve **+ Yeni İş Akışı**'na tıklayın.
### Adım 2: Gelen iletilerde tetikleyin
**When a Record is Created** seçeneğini seçin ve **Messages**'ı seçin.
In-Reply-To alanı, bunun yeni bir konuşma yerine bir yanıt olmasını sağlar. Alıcı, Gmail, Outlook veya diğer herhangi bir istemcide bunu özgün e-postanın altında dizili olarak görür.
**In-Reply-To**, tetikleyiciden bir `message.headerMessageId` bekler — bu bir alıcı adresi değil, e-postanın benzersiz parmak izidir. Bunu boş bırakırsanız e-posta yine de gönderilir, yalnızca bağımsız bir ileti olarak.
</Tip>
<Warning>
Gmail, iletileri diziler halinde gruplamak için konu satırını kullanır. Gmail’in yanıtı özgün dizinin içinde göstermesi için konu mutlaka `Re:` ile başlamalıdır (iki nokta ve boşluk dahil). Bu olmadan, In-Reply-To başlığı doğru ayarlanmış olsa bile yanıt ayrı bir konuşma olarak görünür.
</Warning>
### Adım 7: Test Edin ve Etkinleştirin
**Test**'e basın, ardından e-posta istemcinizi kontrol edin. Yanıt, özgün iletinin altında dizili olarak görünmelidir.
İçinize sindiğinde etkinleştirin.
## Geliştirmek için fikirler
* **Yalnızca VIP'lere yanıt verin** — gönderenin alan adını veya Twenty’de bir Contact olarak bulunup bulunmadığını kontrol eden bir dal ekleyin
* **Niyete göre yönlendirin** — satış sorgularını destek taleplerinden farklı şekilde ele almak için ayrı AI Agent istemleri kullanın
* **Yanıtlamadan önce zenginleştirin** — daha kişiselleştirilmiş yanıtlar için gönderenin şirketini veya anlaşma geçmişini AI istemine çekmek üzere bir Search Records adımı ekleyin
description: Build a workflow that uses AI to triage incoming emails and send threaded replies automatically.
---
Respond to inbound emails in seconds — not hours. This workflow uses an AI Agent to filter out noise (newsletters, spam, auto-replies) and draft a personalized response to real messages, then sends it as a threaded reply inside the original conversation.
## How email threading works
Every email carries a hidden `Message-ID` header — a unique fingerprint assigned by the sender's mail server. When you reply to an email, your mail client sets an `In-Reply-To` header referencing that fingerprint. That's how Gmail, Outlook, and every other client groups messages into threads.
In Twenty, that fingerprint is stored as `headerMessageId` on the Message object. Your workflow grabs it and passes it into the Send Email action's In-Reply-To field.
## Building the workflow
### Step 1: Create a new workflow
Head to **Settings -> Workflows** and click **+ New Workflow**.
### Step 2: Trigger on incoming messages
Pick **When a Record is Created** and choose **Messages**.
The In-Reply-To field is what makes this a reply instead of a new conversation. The recipient sees it threaded under the original email in Gmail, Outlook, or any other client.
**In-Reply-To** expects a `message.headerMessageId` from the trigger — it's the email's unique fingerprint, not a recipient address. If you leave it empty, the email still sends, just as a standalone message.
</Tip>
<Warning>
Gmail uses the subject line to group messages into threads. The subject **must** start with `Re:` (including the colon and space) for Gmail to display the reply inside the original thread. Without it, the reply will appear as a separate conversation — even if the In-Reply-To header is set correctly.
</Warning>
### Step 7: Test and activate
Hit **Test**, then check your email client. The reply should appear nested under the original message.
Activate when you're happy with it.
## Ideas to build on
- **Only reply to VIPs** — add a branch that checks the sender's domain or whether they exist as a Contact in Twenty
- **Route by intent** — use separate AI Agent prompts to handle sales inquiries differently from support requests
- **Enrich before replying** — add a Search Records step to pull the sender's company or deal history into the AI prompt for more personalized replies
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