feat: comprehensive issue management with auto-triage, cleanup, and stale bot

Auto-triage workflow (issue-triage.yml):
- Classifies new issues using Claude Haiku (single turn, low cost)
- Sets GitHub issue types (Bug/Feature/Task) via GraphQL API
- Applies scope, priority, and size labels automatically
- Detects potential duplicates by comparing against open issues
- Guides support questions to Discord/Discussions
- Flags feature suggestions for discussion conversion
- Requests reproduction steps for unconfirmed bugs

Stale issue workflow (issue-stale.yml):
- Marks issues stale after 90 days of inactivity
- Auto-closes after 14 more days
- Exempts critical, high priority, and bounty issues

Issue template updates:
- Remove all "type: *" labels from templates (replaced by issue types)
- Auto-triage handles classification for all templates uniformly

One-time scripts (scripts/):
- issue-cleanup-labels.sh: deletes obsolete type labels and typos
- issue-backfill-triage.sh: triages existing 154 unlabeled issues

https://claude.ai/code/session_012t1J7hF5Th74qF9Fcn8h3h
This commit is contained in:
Claude
2026-03-18 09:24:18 +00:00
parent 6414d6d41d
commit ea30dbcd99
6 changed files with 459 additions and 65 deletions
@@ -2,7 +2,7 @@
name: Add new feature / behavior
about: Describe the desired product increment
title: 'Ex: Add custom field from Companies / People table options menu'
labels: ['type: feature']
labels: []
assignees: ''
---
+1 -1
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@@ -2,7 +2,7 @@
name: Report a bug
about: Report a bug or a functional regression
title: 'Ex: In DarkMode, a blank square appears in bottom right corner while scrolling'
labels: ['type: bug']
labels: []
assignees: ''
---
@@ -2,7 +2,7 @@
name: Request technical chore
about: Request technical work that does not provide any product increment (aka refactoring)
title: ''
labels: ['type: chore']
labels: []
assignees: ''
---
+192 -62
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@@ -6,16 +6,67 @@ on:
jobs:
triage:
# Skip if issue already has labels (e.g. from a template)
# or if it mentions @claude (handled by claude.yml)
# Skip if issue mentions @claude (handled by claude.yml)
if: |
github.event.issue.labels[0] == null &&
!contains(github.event.issue.title, '@claude') &&
!contains(github.event.issue.body, '@claude')
!contains(github.event.issue.body || '', '@claude')
runs-on: ubuntu-latest
permissions:
issues: write
id-token: write
steps:
- uses: actions/checkout@v4
with:
sparse-checkout: |
scripts
sparse-checkout-cone-mode: false
- name: Fetch repo context for triage
id: context
uses: actions/github-script@v7
with:
script: |
// Fetch recent open issues for duplicate detection
const issues = await github.rest.issues.listForRepo({
owner: context.repo.owner,
repo: context.repo.repo,
state: 'open',
per_page: 100,
sort: 'created',
direction: 'desc',
});
const issueList = issues.data
.filter(i => i.number !== context.payload.issue.number && !i.pull_request)
.map(i => `#${i.number}: ${i.title}`)
.join('\n');
core.setOutput('open_issues', issueList);
// Fetch available issue types via GraphQL
try {
const result = await github.graphql(`
{
repository(owner: "${context.repo.owner}", name: "${context.repo.repo}") {
issueTypes(first: 20) {
nodes {
id
name
description
}
}
}
}
`, {
headers: { 'GraphQL-Features': 'issue_types' }
});
const types = result.repository.issueTypes.nodes;
core.setOutput('issue_types', JSON.stringify(types));
} catch (e) {
console.log('Could not fetch issue types:', e.message);
core.setOutput('issue_types', '[]');
}
- name: Triage issue with Claude
id: triage
uses: anthropics/claude-code-action@v1
@@ -24,45 +75,56 @@ jobs:
direct_prompt: |
You are an issue triager for Twenty, an open-source CRM (https://github.com/twentyhq/twenty).
Analyze the following GitHub issue and classify it. Respond with ONLY a valid JSON object, no other text.
Analyze the following GitHub issue and classify it. Respond with ONLY a valid JSON object, no markdown, no explanation.
Issue #${{ github.event.issue.number }}
Title: ${{ github.event.issue.title }}
Body:
${{ github.event.issue.body }}
Available issue types in this repo:
${{ steps.context.outputs.issue_types }}
Recent open issues (check for duplicates):
${{ steps.context.outputs.open_issues }}
Respond with this exact JSON structure:
{
"type": "<one of: bug, feature, chore, question, design improvement, documentation>",
"issue_type": "<one of: Bug, Feature, Task, or null if unclear. Must match an available type name exactly>",
"is_confirmed_bug": <true if clearly a bug with reproduction info, false if just a support question or unclear>,
"is_support_question": <true if the author is asking for help, troubleshooting, or how to do something>,
"is_feature_suggestion": <true if this is a feature request or product suggestion>,
"scope": "<one of: front, backend, back+front, infra, self-host, or null if unclear>",
"priority": "<one of: critical, high, medium, low>",
"size": "<one of: short, medium, long>",
"good_first_issue": <true or false>,
"needs_reproduction": <true or false - set true for bugs with no clear repro steps>,
"needs_reproduction": <true or false - set true for bugs that lack clear steps to reproduce>,
"duplicate_of": <issue number (integer) if this appears to be a duplicate, or null>,
"summary": "<one sentence summary of what this issue is about>"
}
Classification guidelines:
- type "bug": something is broken or not working as expected
- type "feature": a new capability or enhancement request
- type "chore": refactoring, cleanup, or tech debt with no user-facing change
- type "question": user asking how to do something or if something is possible
- type "design improvement": UI/UX improvement to existing functionality
- type "documentation": docs updates or additions
- issue_type "Bug": something is broken or not working as expected (confirmed with evidence)
- issue_type "Feature": a new capability, enhancement, or product suggestion
- issue_type "Task": refactoring, cleanup, tech debt, documentation, or internal work
- is_confirmed_bug: true ONLY if the reporter provides clear evidence (error messages, screenshots, steps to reproduce). If someone says "X doesn't work" with no details, set false and is_support_question to true
- is_support_question: true if the issue is really asking "how do I...", "does Twenty support...", "I'm having trouble with...", or troubleshooting a self-hosted setup
- is_feature_suggestion: true if proposing new functionality or UX improvements
- scope "self-host": issues specific to self-hosted deployments (Docker, env config, migration problems)
- scope "front": UI-only issues (React, components, styling)
- scope "backend": server-only issues (API, database, GraphQL, workers)
- scope "back+front": requires changes in both frontend and backend
- scope "infra": CI/CD, deployment, infrastructure
- priority "critical": data loss, security vulnerability, or complete feature breakage
- priority "critical": data loss, security vulnerability, or complete feature breakage affecting all users
- priority "high": significant functionality broken, blocking multiple users
- priority "medium": moderate impact, workaround exists
- priority "low": minor issue, cosmetic, or nice-to-have
- good_first_issue: true only if the fix is straightforward and well-scoped
- good_first_issue: true only if the fix is straightforward, well-scoped, and good for newcomers
- needs_reproduction: true for bugs that lack clear steps to reproduce
- duplicate_of: set ONLY if you are confident the issue is clearly about the same thing as an existing open issue. Do not set for merely related issues.
claude_args: '--max-turns 1 --model haiku'
- name: Apply labels from triage
- name: Apply triage results
if: steps.triage.outputs.result
uses: actions/github-script@v7
with:
@@ -70,10 +132,9 @@ jobs:
let triage;
try {
const raw = `${{ steps.triage.outputs.result }}`;
// Extract JSON from response (Claude may wrap it in markdown)
const jsonMatch = raw.match(/\{[\s\S]*\}/);
if (!jsonMatch) {
console.log('No JSON found in response:', raw);
console.log('No JSON found in Claude response:', raw);
return;
}
triage = JSON.parse(jsonMatch[0]);
@@ -82,20 +143,53 @@ jobs:
return;
}
const labels = [];
const issueNumber = context.payload.issue.number;
const owner = context.repo.owner;
const repo = context.repo.repo;
const validTypes = ['bug', 'feature', 'chore', 'question', 'design improvement', 'documentation'];
if (triage.type && validTypes.includes(triage.type)) {
labels.push(`type: ${triage.type}`);
// 1. Set issue type via GraphQL
if (triage.issue_type) {
try {
const issueTypes = JSON.parse(`${{ steps.context.outputs.issue_types }}`);
const matchedType = issueTypes.find(t => t.name === triage.issue_type);
if (matchedType) {
// Get issue node ID
const issueData = await github.graphql(`
{
repository(owner: "${owner}", name: "${repo}") {
issue(number: ${issueNumber}) {
id
}
}
}
`);
const issueNodeId = issueData.repository.issue.id;
await github.graphql(`
mutation {
updateIssue(input: {
id: "${issueNodeId}",
issueTypeId: "${matchedType.id}"
}) {
issue { number }
}
}
`, {
headers: { 'GraphQL-Features': 'issue_types' }
});
console.log(`Set issue type to: ${triage.issue_type}`);
}
} catch (e) {
console.log(`Could not set issue type: ${e.message}`);
}
}
// 2. Build label list (no more type: labels — using issue types instead)
const labels = [];
const validScopes = ['front', 'backend', 'back+front', 'infra', 'self-host'];
if (triage.scope && validScopes.includes(triage.scope)) {
if (triage.scope === 'self-host') {
labels.push('type: SELF_HOST');
} else {
labels.push(`scope: ${triage.scope}`);
}
labels.push(triage.scope === 'self-host' ? 'scope: self-host' : `scope: ${triage.scope}`);
}
const validPriorities = ['critical', 'high', 'medium', 'low'];
@@ -116,50 +210,86 @@ jobs:
labels.push('needs: reproduction');
}
if (labels.length === 0) {
console.log('No valid labels to apply');
return;
if (triage.is_support_question === true) {
labels.push('support');
}
// Ensure all labels exist before applying
const existingLabels = await github.rest.issues.listLabelsForRepo({
owner: context.repo.owner,
repo: context.repo.repo,
per_page: 100,
});
const existingLabelNames = existingLabels.data.map(l => l.name);
// 3. Ensure labels exist and apply them
if (labels.length > 0) {
const existingLabels = await github.rest.issues.listLabelsForRepo({
owner, repo, per_page: 100,
});
const existingLabelNames = new Set(existingLabels.data.map(l => l.name));
for (const label of labels) {
if (!existingLabelNames.includes(label)) {
try {
await github.rest.issues.createLabel({
owner: context.repo.owner,
repo: context.repo.repo,
name: label,
color: 'ededed',
});
} catch (e) {
console.log(`Could not create label "${label}": ${e.message}`);
const labelColors = {
'needs: reproduction': 'fbca04',
'support': '0075ca',
'scope: self-host': 'bfd4f2',
'size: medium': 'c2e0c6',
};
for (const label of labels) {
if (!existingLabelNames.has(label)) {
try {
await github.rest.issues.createLabel({
owner, repo,
name: label,
color: labelColors[label] || 'ededed',
});
} catch (e) {
console.log(`Could not create label "${label}": ${e.message}`);
}
}
}
await github.rest.issues.addLabels({
owner, repo,
issue_number: issueNumber,
labels,
});
console.log(`Applied labels: ${labels.join(', ')}`);
}
await github.rest.issues.addLabels({
owner: context.repo.owner,
repo: context.repo.repo,
issue_number: context.payload.issue.number,
labels: labels,
});
// 4. Build triage comment
const commentParts = [];
console.log(`Applied labels: ${labels.join(', ')}`);
// Post a brief triage comment if summary exists
if (triage.summary) {
const body = `**Auto-triage:** ${triage.summary}\n\n_Labels applied: ${labels.map(l => '`' + l + '`').join(', ')}_`;
commentParts.push(`**Auto-triage:** ${triage.summary}`);
}
// Flag duplicates
if (triage.duplicate_of && Number.isInteger(triage.duplicate_of)) {
commentParts.push(`\n> **Possible duplicate** of #${triage.duplicate_of} — please check if this is the same issue before proceeding.`);
}
// Guide support questions
if (triage.is_support_question === true) {
commentParts.push(`\nThis looks like a support question. You may get faster help on our [Discord](https://discord.gg/cx5n7CSns2) or [GitHub Discussions](https://github.com/twentyhq/twenty/discussions).`);
commentParts.push(`If this is actually a confirmed bug, please update the issue with steps to reproduce and we'll re-triage it.`);
}
// Guide feature suggestions
if (triage.is_feature_suggestion === true && triage.issue_type !== 'Bug') {
commentParts.push(`\nThis looks like a feature suggestion. Feature requests are typically discussed in [GitHub Discussions](https://github.com/twentyhq/twenty/discussions) before being converted to tracked issues. A maintainer may move this to discussions.`);
}
// Reproduction needed
if (triage.needs_reproduction === true && !triage.is_support_question) {
commentParts.push(`\nWe need more information to reproduce this issue. Please provide:\n- Steps to reproduce\n- Expected vs actual behavior\n- Environment details (self-hosted/cloud, version, browser)`);
}
// Applied metadata summary
const metaParts = [];
if (triage.issue_type) metaParts.push(`Type: **${triage.issue_type}**`);
if (labels.length > 0) metaParts.push(`Labels: ${labels.map(l => '`' + l + '`').join(', ')}`);
if (metaParts.length > 0) {
commentParts.push(`\n${metaParts.join(' · ')}`);
}
if (commentParts.length > 0) {
await github.rest.issues.createComment({
owner: context.repo.owner,
repo: context.repo.repo,
issue_number: context.payload.issue.number,
body: body,
owner, repo,
issue_number: issueNumber,
body: commentParts.join('\n'),
});
}
+182
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@@ -0,0 +1,182 @@
#!/usr/bin/env bash
# One-time script to triage existing unlabeled issues using Claude.
# Run locally with authenticated `gh` and `claude` (Claude Code CLI):
#
# bash scripts/issue-backfill-triage.sh [--dry-run] [--limit N]
#
# Prerequisites:
# - gh CLI authenticated with repo write access
# - Claude Code CLI installed (npm install -g @anthropic-ai/claude-code)
# - ANTHROPIC_API_KEY set in environment
#
# What it does:
# 1. Fetches all open issues with no labels
# 2. For each, calls Claude to classify it
# 3. Sets the issue type via GraphQL
# 4. Applies scope/priority/size labels
# 5. Leaves a triage comment
set -euo pipefail
REPO="twentyhq/twenty"
DRY_RUN=false
LIMIT=0
while [[ $# -gt 0 ]]; do
case $1 in
--dry-run) DRY_RUN=true; shift ;;
--limit) LIMIT=$2; shift 2 ;;
*) echo "Unknown option: $1"; exit 1 ;;
esac
done
echo "=== Backfill Triage for $REPO ==="
echo "Dry run: $DRY_RUN"
[ "$LIMIT" -gt 0 ] && echo "Limit: $LIMIT issues"
# Fetch issue types
echo "Fetching issue types..."
ISSUE_TYPES=$(gh api graphql \
-H "GraphQL-Features: issue_types" \
-f query='{
repository(owner: "twentyhq", name: "twenty") {
issueTypes(first: 20) {
nodes { id name }
}
}
}' --jq '.data.repository.issueTypes.nodes')
echo "Available types: $(echo "$ISSUE_TYPES" | jq -r '.[].name' | tr '\n' ', ')"
# Fetch all open issues for duplicate-check context
echo "Fetching open issues for context..."
ALL_ISSUES=$(gh issue list -R "$REPO" --state open --limit 200 --json number,title --jq '.[] | "#\(.number): \(.title)"')
# Fetch unlabeled issues
echo "Fetching unlabeled open issues..."
UNLABELED=$(gh api --paginate "repos/$REPO/issues?state=open&per_page=100" \
--jq '.[] | select(.labels | length == 0) | select(.pull_request == null) | "\(.number)\t\(.title)"')
COUNT=$(echo "$UNLABELED" | grep -c . || true)
echo "Found $COUNT unlabeled issues"
[ "$COUNT" -eq 0 ] && { echo "Nothing to do!"; exit 0; }
PROCESSED=0
while IFS=$'\t' read -r number title; do
[ -z "$number" ] && continue
PROCESSED=$((PROCESSED + 1))
[ "$LIMIT" -gt 0 ] && [ "$PROCESSED" -gt "$LIMIT" ] && break
echo ""
echo "--- Processing #$number: $title ($PROCESSED/$COUNT) ---"
# Fetch full issue body
BODY=$(gh issue view "$number" -R "$REPO" --json body --jq '.body' 2>/dev/null || echo "")
# Call Claude for classification
PROMPT="You are an issue triager for Twenty CRM. Classify this issue. Respond with ONLY valid JSON.
Issue #$number
Title: $title
Body:
$BODY
Recent open issues (for duplicate check):
$ALL_ISSUES
{
\"issue_type\": \"<Bug|Feature|Task|null>\",
\"scope\": \"<front|backend|back+front|infra|self-host|null>\",
\"priority\": \"<critical|high|medium|low>\",
\"size\": \"<short|medium|long>\",
\"is_support_question\": <true|false>,
\"needs_reproduction\": <true|false>,
\"good_first_issue\": <true|false>,
\"duplicate_of\": <number|null>,
\"summary\": \"<one sentence>\"
}"
RESULT=$(echo "$PROMPT" | claude --model haiku --print 2>/dev/null || echo "")
if [ -z "$RESULT" ]; then
echo " Claude returned empty, skipping"
continue
fi
# Extract JSON
JSON=$(echo "$RESULT" | python3 -c "
import sys, json, re
text = sys.stdin.read()
match = re.search(r'\{[\s\S]*\}', text)
if match:
obj = json.loads(match.group())
print(json.dumps(obj))
else:
sys.exit(1)
" 2>/dev/null || echo "")
if [ -z "$JSON" ]; then
echo " Could not parse JSON from Claude response, skipping"
continue
fi
echo " Classification: $(echo "$JSON" | jq -c '{type: .issue_type, scope: .scope, prio: .priority}')"
if [ "$DRY_RUN" = true ]; then
echo " [DRY RUN] Would apply: $JSON"
continue
fi
# Set issue type
ISSUE_TYPE=$(echo "$JSON" | jq -r '.issue_type // empty')
if [ -n "$ISSUE_TYPE" ] && [ "$ISSUE_TYPE" != "null" ]; then
TYPE_ID=$(echo "$ISSUE_TYPES" | jq -r --arg name "$ISSUE_TYPE" '.[] | select(.name == $name) | .id')
if [ -n "$TYPE_ID" ]; then
ISSUE_NODE_ID=$(gh api graphql -f query="{
repository(owner: \"twentyhq\", name: \"twenty\") {
issue(number: $number) { id }
}
}" --jq '.data.repository.issue.id')
gh api graphql \
-H "GraphQL-Features: issue_types" \
-f query="mutation {
updateIssue(input: {id: \"$ISSUE_NODE_ID\", issueTypeId: \"$TYPE_ID\"}) {
issue { number }
}
}" >/dev/null 2>&1 && echo " Set type: $ISSUE_TYPE" || echo " Failed to set type"
fi
fi
# Build and apply labels
LABELS=()
SCOPE=$(echo "$JSON" | jq -r '.scope // empty')
PRIO=$(echo "$JSON" | jq -r '.priority // empty')
SIZE=$(echo "$JSON" | jq -r '.size // empty')
IS_SUPPORT=$(echo "$JSON" | jq -r '.is_support_question // false')
NEEDS_REPRO=$(echo "$JSON" | jq -r '.needs_reproduction // false')
GOOD_FIRST=$(echo "$JSON" | jq -r '.good_first_issue // false')
[ -n "$SCOPE" ] && [ "$SCOPE" != "null" ] && LABELS+=("scope: $SCOPE")
[ -n "$PRIO" ] && [ "$PRIO" != "null" ] && LABELS+=("prio: $PRIO")
[ -n "$SIZE" ] && [ "$SIZE" != "null" ] && LABELS+=("size: $SIZE")
[ "$IS_SUPPORT" = "true" ] && LABELS+=("support")
[ "$NEEDS_REPRO" = "true" ] && LABELS+=("needs: reproduction")
[ "$GOOD_FIRST" = "true" ] && LABELS+=("good first issue")
if [ ${#LABELS[@]} -gt 0 ]; then
LABEL_ARGS=""
for l in "${LABELS[@]}"; do
LABEL_ARGS="$LABEL_ARGS --add-label \"$l\""
done
eval "gh issue edit $number -R $REPO $LABEL_ARGS" 2>/dev/null && \
echo " Applied labels: ${LABELS[*]}" || echo " Failed to apply labels"
fi
# Brief pause to avoid rate limits
sleep 1
done <<< "$UNLABELED"
echo ""
echo "=== Backfill complete! Processed $PROCESSED issues ==="
+82
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@@ -0,0 +1,82 @@
#!/usr/bin/env bash
# One-time script to clean up issue labels.
# Run locally with an authenticated `gh` CLI:
# bash scripts/issue-cleanup-labels.sh
#
# What it does:
# 1. Deletes typo / stale / obsolete labels
# 2. Renames labels that are miscategorized
# 3. Removes all "type: *" labels (replaced by GitHub issue types)
#
# Safe to run multiple times (idempotent).
set -euo pipefail
REPO="twentyhq/twenty"
echo "=== Issue Label Cleanup for $REPO ==="
# Labels to delete outright (typos, stale, or obsolete)
DELETE_LABELS=(
"hihg"
"for exa"
"HACKTOBERFEST_2025"
"type: bug"
"type: chore"
"type: feature"
"type: design improvement"
"type: documentation"
"type: marketing"
"type: SELF_HOST"
)
for label in "${DELETE_LABELS[@]}"; do
echo "Deleting label: '$label'"
gh label delete "$label" -R "$REPO" --yes 2>/dev/null || echo " (not found or already deleted)"
done
# Create new labels that the triage workflow needs
echo ""
echo "=== Creating new labels ==="
declare -A NEW_LABELS=(
["scope: self-host"]="bfd4f2:Issues specific to self-hosted deployments"
["needs: reproduction"]="fbca04:Bug reports that lack steps to reproduce"
["support"]="0075ca:Support questions / troubleshooting"
["size: medium"]="c2e0c6:Medium-sized task"
)
for label in "${!NEW_LABELS[@]}"; do
IFS=':' read -r color desc <<< "${NEW_LABELS[$label]}"
echo "Creating label: '$label' ($desc)"
gh label create "$label" -R "$REPO" --color "$color" --description "$desc" 2>/dev/null || echo " (already exists)"
done
echo ""
echo "=== Removing 'type: *' labels from existing issues ==="
# For each type label, find issues that have it and remove it
TYPE_LABELS=(
"type: bug"
"type: chore"
"type: feature"
"type: design improvement"
"type: documentation"
"type: marketing"
"type: SELF_HOST"
)
for label in "${TYPE_LABELS[@]}"; do
issues=$(gh issue list -R "$REPO" --state all --label "$label" --json number --jq '.[].number' 2>/dev/null || true)
if [ -n "$issues" ]; then
echo "Removing '$label' from issues: $issues"
for num in $issues; do
gh issue edit "$num" -R "$REPO" --remove-label "$label" 2>/dev/null || true
done
fi
done
echo ""
echo "=== Done! ==="
echo "Remaining labels:"
gh label list -R "$REPO" --limit 100