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4 Commits
Author SHA1 Message Date
Joe Au-YeungandGitHub 122af4538d fix: Add assignment reason for round robin reassignments (#19199) 
* Add `RR_REASSIGNED` to schema

* Handle recording reassigned manual vs rr

* Pass manual assignment prop to `AssignmentReasonRecorder`

* Add log to determine who is doing the reassignment

* RR reassign - add initializing log

* Record assignment reason when reassigning via rr

* Add `reassignedById` in trpc endpoint

* Add `reassignedById` param in api v2 endpoint

* Migration to add `RR_REASSIGNED`
 2025-03-26 10:39:16 -03:00
Hariom BalharaandGitHub 7e76770ba6 feat: Okta(SCIM2.0) -> Attributes Sync and Group Option support (#17805) 2024-12-06 15:17:50 +05:30
Joe Au-YeungandGitHub 1490642260 feat: Record Salesforce ownership assignment (#17775) 2024-11-21 14:22:39 -07:00
Joe Au-YeungandGitHub ff79e5c70e feat: Record assignment reasons for routing form and reassignment (#17767) 
* Add assignment reason table

* Increment id

* Update migration

* Record assignment when manual reassignment is used

* Add comment to `getAttributesQueryValue`

* Add `getUsersAttributes`

* Record routing form routing reason

* Type fixes

* Remove unique property from bookingId

* Handle nested values
 2024-11-21 16:27:19 +00:00