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feat: add wrong assignment report dialog and webhook for routing form bookings (#25839)

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Co-authored-by: peer@cal.com <peer@cal.com>
Co-authored-by: Devin AI <158243242+devin-ai-integration[bot]@users.noreply.github.com>
This commit is contained in:
Peer Richelsen
2026-01-22 16:44:29 +00:00
committed by GitHub
co-authored by peer@cal.com <peer@cal.com> Devin AI <158243242+devin-ai-integration[bot]@users.noreply.github.com>
parent 89ae748681
commit 6f7c8bdd73
16 changed files with 1027 additions and 7 deletions
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docs/developing/guides/automation/webhooks.mdx
+48 -2
View File
@@ -38,6 +38,7 @@ To create a new webhook subscription, visit `/settings/developer/webhooks` and p
- `Booking No-show Updated`
- `After Hosts Didn't Join Cal Video`
- `After Guests Didn't Join Cal Video`
- `Wrong Assignment Report`
</Step>
<Step title="Secret">
You can provide a secret key with this webhook to [verify it](/docs/core-features/webhooks#verifying-the-authenticity-of-the-received-payload) on the subscriber URL when receiving a payload. This helps confirm whether the payload is authentic or has been tampered with. You can leave it blank if you don't wish to secure the webhook with a secret key.
@@ -1460,6 +1461,51 @@ Select a version and trigger event to view the example payload:
}
```
</Accordion>
<Accordion title="WRONG_ASSIGNMENT_REPORT">
This webhook is triggered when a team member reports that a booking from a routing form was assigned to the wrong person. This is useful for tracking routing accuracy and improving CRM data quality.
<Note>
This webhook only fires for bookings that came through a routing form and have an assignment reason.
</Note>
```json
{
"triggerEvent": "WRONG_ASSIGNMENT_REPORT",
"createdAt": "2025-01-15T10:30:00.000Z",
"payload": {
"booking": {
"uid": "abc123def456",
"id": 12345,
"title": "Sales Call between Team and Lead",
"startTime": "2025-01-15T14:00:00.000Z",
"endTime": "2025-01-15T14:30:00.000Z",
"status": "ACCEPTED",
"eventType": {
"id": 100,
"title": "Sales Call",
"slug": "sales-call",
"teamId": 50
}
},
"report": {
"reportedBy": {
"id": 1,
"email": "reporter@example.com",
"name": "Reporter Name"
},
"routingReason": "Routed based on company size: Enterprise",
"guest": "lead@company.com",
"host": {
"email": "assigned-rep@example.com",
"name": "Assigned Rep"
},
"correctAssignee": "correct-rep@example.com",
"additionalNotes": "This lead should have been routed to the Enterprise team based on their company size."
}
}
}
```
</Accordion>
</AccordionGroup>
</Tab>
</Tabs>
@@ -1652,7 +1698,7 @@ where `{{type}}` represents the event type slug and `{{title}}` represents the t
| Variable | Type | Description |
| ------------------ | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| triggerEvent | String | The name of the trigger event [BOOKING_CREATED, BOOKING_RESCHEDULED, BOOKING_CANCELLED, MEETING_ENDED, BOOKING_REJECTED, BOOKING_REQUESTED, BOOKING_PAYMENT_INITIATED, BOOKING_PAID, MEETING_STARTED, RECORDING_READY, FORM_SUBMITTED, BOOKING_NO_SHOW_UPDATED, AFTER_HOSTS_CAL_VIDEO_NO_SHOW, AFTER_GUESTS_CAL_VIDEO_NO_SHOW] |
| triggerEvent | String | The name of the trigger event [BOOKING_CREATED, BOOKING_RESCHEDULED, BOOKING_CANCELLED, MEETING_ENDED, BOOKING_REJECTED, BOOKING_REQUESTED, BOOKING_PAYMENT_INITIATED, BOOKING_PAID, MEETING_STARTED, RECORDING_READY, FORM_SUBMITTED, BOOKING_NO_SHOW_UPDATED, AFTER_HOSTS_CAL_VIDEO_NO_SHOW, AFTER_GUESTS_CAL_VIDEO_NO_SHOW, WRONG_ASSIGNMENT_REPORT] |
| createdAt | Datetime | The time of the webhook |
| type | String | The event type slug |
| title | String | The event type name |
@@ -1677,4 +1723,4 @@ where `{{type}}` represents the event type slug and `{{title}}` represents the t
| name | String | Name of the individual |
| email | Email | Email of the individual |
| timezone | String | Timezone of the individual (e.g., "America/New_York", "Asia/Kolkata") |
| language?.locale | String | Locale of the individual (e.g., "en", "fr") |
| language?.locale | String | Locale of the individual (e.g., "en", "fr") |