fix: update project disabled messages for clarity and consistency

apps/api/src/controllers/Domains.ts

@@ -52,7 +52,15 @@ export class Domains {
     const isDisabled = await SecurityService.isProjectDisabled(projectId);
     if (isDisabled) {
       throw new NotAllowed(
-        'Cannot add domains to a disabled project. Please contact support to resolve security violations before making changes.',
+        'This project has been disabled. Please contact support for assistance.',
+      );
+    }
+
+    // Block subdomains whose root domain belongs to a disabled project
+    const rootCheck = await DomainService.checkSubdomainOfDisabledRoot(domain);
+    if (rootCheck.blocked) {
+      throw new NotAllowed(
+        'This domain cannot be added at this time. Please contact support for assistance.',
       );
     }
 
@@ -138,7 +146,7 @@ export class Domains {
     const isDisabled = await SecurityService.isProjectDisabled(domain.projectId);
     if (isDisabled) {
       throw new NotAllowed(
-        'Cannot remove domains from a disabled project. Please contact support to resolve security violations before making changes.',
+        'This project has been disabled. Please contact support for assistance.',
       );
     }
 

apps/api/src/controllers/Users.ts

@@ -68,7 +68,7 @@ export class Users {
     if (hasDisabledProject) {
       throw new HttpException(
         403,
-        `You cannot create new projects while you are a member of disabled projects: ${disabledProjectNames.join(', ')}. Please contact support to resolve security violations.`,
+        `You cannot create new projects at this time. Please contact support for assistance.`,
         ErrorCode.PROJECT_DISABLED,
       );
     }
@@ -615,7 +615,7 @@ export class Users {
     if (isDisabled) {
       throw new HttpException(
         403,
-        'Cannot reset a disabled project. Please contact support to resolve security violations before making changes.',
+        'This project has been disabled. Please contact support for assistance.',
         ErrorCode.PROJECT_DISABLED,
       );
     }
@@ -703,7 +703,7 @@ export class Users {
     if (project.disabled) {
       throw new HttpException(
         403,
-        'Cannot delete a disabled project. Please contact support to resolve security violations.',
+        'This project has been disabled. Please contact support for assistance.',
         ErrorCode.PROJECT_DISABLED,
       );
     }

apps/api/src/jobs/email-processor.ts

@@ -170,13 +170,11 @@ export async function createEmailWorker() {
             where: {id: emailId},
             data: {
               status: EmailStatus.FAILED,
-              error: `Phishing content detected with ${phishingCheck.confidence}% confidence - project disabled`,
+              error: 'This email could not be sent. The project has been disabled. Please contact support.',
             },
           });
 
-          throw new Error(
+          throw new Error(`Project ${email.projectId} has been disabled due to a policy violation`);
-            `Phishing content detected with ${phishingCheck.confidence}% confidence - project ${email.projectId} disabled`,
-          );
         }
 
         // Send via AWS SES

apps/api/src/middleware/auth.ts

@@ -135,7 +135,7 @@ export const requirePublicKey = async (req: Request, res: Response, next: NextFu
       if (isWriteOperation) {
         throw new HttpException(
           403,
-          'Project is disabled due to security violations. All write operations are blocked.',
+          'This project has been disabled. Please contact support for assistance.',
           ErrorCode.PROJECT_DISABLED,
         );
       }
@@ -204,7 +204,7 @@ export const requireSecretKey = async (req: Request, res: Response, next: NextFu
       if (isWriteOperation) {
         throw new HttpException(
           403,
-          'Project is disabled due to security violations. All write operations are blocked.',
+          'This project has been disabled. Please contact support for assistance.',
           ErrorCode.PROJECT_DISABLED,
         );
       }
@@ -271,7 +271,7 @@ export const requireAuth = async (req: Request, res: Response, next: NextFunctio
         if (isWriteOperation) {
           throw new HttpException(
             403,
-            'Project is disabled due to security violations. All write operations are blocked.',
+            'This project has been disabled. Please contact support for assistance.',
             ErrorCode.PROJECT_DISABLED,
           );
         }
@@ -315,7 +315,7 @@ export const requireAuth = async (req: Request, res: Response, next: NextFunctio
       if (isWriteOperation) {
         throw new HttpException(
           403,
-          'Project is disabled due to security violations. All write operations are blocked.',
+          'This project has been disabled. Please contact support for assistance.',
           ErrorCode.PROJECT_DISABLED,
         );
       }

apps/api/src/services/DomainService.ts

@@ -388,6 +388,49 @@ export class DomainService {
     return domain;
   }
 
+  /**
+   * Extract the registrable root domain (last two labels) from a domain name.
+   * e.g. "mail.example.com" → "example.com", "example.com" → "example.com"
+   */
+  private static rootDomain(domain: string): string {
+    const parts = domain.split('.');
+    return parts.length > 2 ? parts.slice(-2).join('.') : domain;
+  }
+
+  /**
+   * Check whether the root domain of `domain` is owned by a disabled project.
+   * Prevents subdomains from being added when the parent domain is flagged.
+   */
+  public static async checkSubdomainOfDisabledRoot(
+    domain: string,
+  ): Promise<{blocked: boolean; projectName?: string; projectId?: string}> {
+    const root = this.rootDomain(domain);
+
+    // Only relevant when the submitted domain is actually a subdomain
+    if (root === domain) {
+      return {blocked: false};
+    }
+
+    const rootDomainRecord = await prisma.domain.findFirst({
+      where: {domain: root},
+      include: {
+        project: {
+          select: {id: true, name: true, disabled: true},
+        },
+      },
+    });
+
+    if (rootDomainRecord?.project.disabled) {
+      return {
+        blocked: true,
+        projectName: rootDomainRecord.project.name,
+        projectId: rootDomainRecord.project.id,
+      };
+    }
+
+    return {blocked: false};
+  }
+
   /**
    * Check if a domain is already linked to another project
    * Used when adding a new domain to verify if the user has access to the existing project

apps/api/src/services/SecurityService.ts

@@ -752,7 +752,7 @@ export class SecurityService {
             landingUrl: LANDING_URI,
           });
           await Promise.all(
-            emails.map(email => sendPlatformEmail(email, 'Project Disabled - Security Risk', template)),
+            emails.map(email => sendPlatformEmail(email, 'Project Disabled', template)),
           );
         }
       } catch (emailError) {
@@ -974,7 +974,7 @@ ${strippedBody.substring(0, 2000)}`,
         data: {disabled: true},
       });
 
-      const violation = `Phishing content detected with ${confidence}% confidence in email: "${subject}"${reason ? ` - ${reason}` : ''}`;
+      const violation = `A policy violation was detected. Please contact support for more details.`;
 
       // Log critical security event
       signale.error(
@@ -1006,7 +1006,7 @@ ${strippedBody.substring(0, 2000)}`,
             landingUrl: LANDING_URI,
           });
           await Promise.all(
-            emails.map(email => sendPlatformEmail(email, 'Project Disabled - Phishing Detected', template)),
+            emails.map(email => sendPlatformEmail(email, 'Project Disabled', template)),
           );
         }
       } catch (emailError) {

apps/web/src/components/SecuritySettings.tsx

@@ -63,7 +63,7 @@ export function SecuritySettings({metrics, isLoading}: SecuritySettingsProps) {
               <AlertCircle className="h-4 w-4" />
               <AlertTitle>Project Disabled</AlertTitle>
               <AlertDescription>
-                This project has been disabled due to security violations. Contact support to resolve.
+                This project has been disabled. Please contact support for more details.
               </AlertDescription>
             </Alert>
           )}
@@ -73,8 +73,8 @@ export function SecuritySettings({metrics, isLoading}: SecuritySettingsProps) {
               <AlertCircle className="h-4 w-4" />
               <AlertTitle>Critical</AlertTitle>
               <AlertDescription>
-                Your bounce or complaint rates have exceeded acceptable levels. Review your contact lists and sending
+                Your account requires immediate attention. Please contact support or review your sending practices to
-                practices to avoid project suspension.
+                avoid suspension.
               </AlertDescription>
             </Alert>
           )}
@@ -84,8 +84,8 @@ export function SecuritySettings({metrics, isLoading}: SecuritySettingsProps) {
               <AlertTriangle className="h-4 w-4" />
               <AlertTitle>Warning</AlertTitle>
               <AlertDescription>
-                Your bounce or complaint rates are approaching limits. Review your contact lists and remove invalid
+                Your account health needs attention. Review your contact lists and sending practices to maintain good
-                addresses to maintain good standing.
+                standing.
               </AlertDescription>
             </Alert>
           )}

apps/web/src/components/SecurityWarningBanner.tsx

@@ -29,8 +29,8 @@ export function SecurityWarningBanner({status}: SecurityWarningBannerProps) {
         <div className="space-y-2 flex-1">
           <p className={`text-sm ${messageColor}`}>
             {hasCriticalViolations
-              ? 'Your bounce or complaint rates have exceeded acceptable levels. Review your contact lists and sending practices to avoid project suspension.'
+              ? 'Your account requires immediate attention. Review your sending practices to avoid suspension. Contact support for more details.'
-              : 'Your bounce or complaint rates are approaching limits. Review your contact lists and remove invalid addresses to maintain good standing.'}
+              : 'Your account health needs attention. Review your contact lists and sending practices to maintain good standing.'}
           </p>
         </div>
         <Button asChild size="sm" variant="outline" className="w-full sm:w-auto flex-shrink-0">

apps/web/src/pages/index.tsx

@@ -95,22 +95,11 @@ export default function Index() {
               <AlertDescription className="flex flex-col sm:flex-row sm:items-start sm:justify-between gap-3">
                 <div className="space-y-2 flex-1">
                   <p className="text-sm font-medium">
-                    This project has been disabled due to security violations. All scheduled campaigns and workflows
+                    This project has been disabled and is now in read-only mode. You can view your data but cannot
-                    have been cancelled. The project is now in read-only mode - you can view your data but cannot
                     create, update, or delete anything.
                   </p>
-                  {securityMetrics && securityMetrics.status.violations.length > 0 && (
-                    <>
-                      <p className="text-sm font-medium mt-3">Security violations that caused suspension:</p>
-                      <ul className="list-disc list-inside space-y-1 text-sm text-red-800">
-                        {securityMetrics.status.violations.map((violation, idx) => (
-                          <li key={idx}>{violation}</li>
-                        ))}
-                      </ul>
-                    </>
-                  )}
                   <p className="text-xs text-red-800 mt-2">
-                    Please contact support to resolve this issue and get your project re-enabled.
+                    Please contact support for more details and to get your project re-enabled.
                   </p>
                 </div>
                 <Button asChild size="sm" variant="outline" className="w-full sm:w-auto flex-shrink-0">

packages/email/src/emails/ProjectDisabled.tsx

@@ -15,7 +15,7 @@ interface ProjectDisabledEmailProps {
 export function ProjectDisabledEmail({
   projectName = 'My Project',
   projectId = 'proj_example123',
-  violations = ['Bounce rate exceeded 10% threshold', 'Complaint rate exceeded 0.5% threshold'],
+  violations: _violations = [],
   dashboardUrl = 'https://next-app.useplunk.com',
   landingUrl = 'https://www.useplunk.com',
 }: ProjectDisabledEmailProps) {
@@ -27,53 +27,31 @@ export function ProjectDisabledEmail({
         <Heading className="mb-2 mt-0 text-2xl font-semibold tracking-tight text-gray-900">Project disabled</Heading>
 
         <Text className="mb-8 mt-0 text-base leading-relaxed text-gray-600">
-          Your project <strong className="font-medium text-gray-900">{projectName}</strong> has been automatically
+          Your project <strong className="font-medium text-gray-900">{projectName}</strong> has been disabled. All
-          disabled to protect your sender reputation.
+          scheduled campaigns and workflows have been cancelled.
         </Text>
 
-        <Section className="mb-8 overflow-hidden rounded-lg" style={{border: '1px solid #e5e7eb'}}>
-          <Section className="bg-gray-50 px-6 py-4">
-            <Text className="mb-0 mt-0 text-xs font-medium uppercase tracking-wider text-gray-500">
-              Issues detected
-            </Text>
-          </Section>
-          <Section className="px-6 py-6">
-            {violations.map((violation, index) => (
-              <Section key={index} className="mb-3 last:mb-0">
-                <Text className="mb-0 mt-0 text-sm leading-relaxed text-gray-700">{violation}</Text>
-              </Section>
-            ))}
-          </Section>
-        </Section>
-
         <Section className="mb-8 rounded-lg bg-red-50 px-6 py-4" style={{border: '1px solid #fca5a5'}}>
           <Text className="mb-0 mt-0 text-sm leading-relaxed text-red-900">
-            High bounce or complaint rates can severely damage your sender reputation and email deliverability. We've
+            Your project has been flagged during a routine review and disabled to protect your account and our platform.
-            disabled your project to prevent further issues.
+            Please contact our support team for more details and to resolve this issue.
           </Text>
         </Section>
 
-        <Heading className="mb-4 mt-0 text-lg font-semibold text-gray-900">Steps to restore your project</Heading>
+        <Heading className="mb-4 mt-0 text-lg font-semibold text-gray-900">Next steps</Heading>
 
         <Section className="mb-8">
           <Section className="mb-3">
-            <Text className="mb-1 mt-0 text-sm font-medium text-gray-900">Review your email lists</Text>
+            <Text className="mb-1 mt-0 text-sm font-medium text-gray-900">Contact support</Text>
             <Text className="mb-0 mt-0 text-sm leading-relaxed text-gray-600">
-              Remove invalid or unengaged contacts
+              Reach out to our support team to understand the reason for the suspension and how to resolve it
             </Text>
           </Section>
 
           <Section className="mb-3">
-            <Text className="mb-1 mt-0 text-sm font-medium text-gray-900">Verify recipient consent</Text>
+            <Text className="mb-1 mt-0 text-sm font-medium text-gray-900">Review your account</Text>
             <Text className="mb-0 mt-0 text-sm leading-relaxed text-gray-600">
-              Ensure you have proper consent from all recipients
+              While you wait, review your sending practices and ensure they comply with our terms of service
-            </Text>
-          </Section>
-
-          <Section>
-            <Text className="mb-1 mt-0 text-sm font-medium text-gray-900">Check email content</Text>
-            <Text className="mb-0 mt-0 text-sm leading-relaxed text-gray-600">
-              Verify your content follows best practices and isn't triggering spam filters
             </Text>
           </Section>
         </Section>